feat(sca): map stripe error codes to user-facing copy in tui

feat(sca): add order status endpoint adn SCA error code mapping (#14 )
* feat(sca): add order status endpoint adn SCA error code mapping adds server-side infra for the upcoming SCA / 3DS challenge flow im working on. No behavior change to existing checkout paths. * fix(sca): suppress unused lint on SCA scaffolding helpers
2026-05-28 10:25:11 +02:00 · 2026-05-27 19:23:29 +02:00 · 2026-05-27 18:09:50 +02:00 · 2026-05-25 23:18:42 +02:00 · 2026-05-25 22:34:25 +02:00 · 2026-05-25 22:04:03 +02:00
40 changed files with 1433 additions and 314 deletions
--- a/.gitignore
+++ b/.gitignore
@@ -5,6 +5,9 @@
 .env.example
 .env.prod

+docs/sca-psd2-compliance.md
+accept-a-payment/
+

 FULFILLMENT.md
 .tmp-gocache/
@@ -98,6 +101,8 @@ docs/
 # Migration state (if using a migration tool that creates state files)
 migrations/*.state

+gh-dash/
+


 loadtest/run.pid
--- a/api/handlers/cart.go
+++ b/api/handlers/cart.go
@@ -395,6 +395,7 @@ func (h *CartHandler) ConvertCart(w http.ResponseWriter, r *http.Request) {
 		Currency:      stripe.String(string(stripe.CurrencyUSD)),
 		Customer:      stripe.String(user.StripeCustomerID),
 		PaymentMethod: stripe.String(paymentMethodID),
+		OffSession:    stripe.Bool(true),
 		AutomaticPaymentMethods: &stripe.PaymentIntentAutomaticPaymentMethodsParams{
 			Enabled:        stripe.Bool(true),
 			AllowRedirects: stripe.String("never"),
@@ -429,7 +430,7 @@ func (h *CartHandler) ConvertCart(w http.ResponseWriter, r *http.Request) {
 			case stripe.ErrorTypeCard:
 				middleware.RecordCartConversion("card_declined")
 				audit.OrderFailed(userID, order.ID, total, stripeErr.Msg)
-				utils.RespondError(w, http.StatusPaymentRequired, "CARD_DECLINED", stripeErr.Msg, nil)
+				utils.RespondError(w, http.StatusPaymentRequired, mapStripeCardErrCode(stripeErr.Code), stripeErr.Msg, nil)
 			case stripe.ErrorTypeInvalidRequest:
 				middleware.RecordCartConversion("stripe_invalid_request")
 				audit.OrderFailed(userID, order.ID, total, stripeErr.Msg)
@@ -489,3 +490,36 @@ func (h *CartHandler) ConvertCart(w http.ResponseWriter, r *http.Request) {
 		"order": order,
 	})
 }
+
+func mapStripeCardErrCode(code stripe.ErrorCode) string {
+	switch code {
+	case stripe.ErrorCodeAuthenticationRequired:
+		return "AUTHENTICATION_REQUIRED"
+	case "authentication_not_supported":
+		return "AUTHENTICATION_NOT_SUPPORTED"
+	case "card_declined", "":
+		return "CARD_DECLINED"
+	case "expired_card":
+		return "CARD_EXPIRED"
+	case "incorrect_cvc":
+		return "CARD_CVC_FAILED"
+	case "insufficient_funds":
+		return "CARD_INSUFFICIENT_FUNDS"
+	case "processing_error":
+		return "CARD_PROCESSING_ERROR"
+	}
+	return "CARD_DECLINED"
+}
+
+//nolint:unused // wired into Convert cart later
+func appURLForHandler(r *http.Request) string {
+	scheme := "http"
+	if r.TLS != nil || r.Header.Get("X-Forwarded-Proto") == "https" {
+		scheme = "https"
+	}
+	host := r.Host
+	if fh := r.Header.Get("X-Forwarded-Host"); fh != "" {
+		host = fh
+	}
+	return fmt.Sprintf("%s://%s", scheme, host)
+}
--- a/api/handlers/orders.go
+++ b/api/handlers/orders.go
@@ -2,14 +2,18 @@ package handlers

 import (
 	"encoding/json"
+	"fmt"
+	"log/slog"
 	"net/http"
 	"os"
 	"strconv"
+	"strings"
+	"time"
+
 	"terminalShop/pkg/bring"
 	"terminalShop/pkg/notify"
 	"terminalShop/pkg/shipping"
 	"terminalShop/pkg/shippo"
-	"time"

 	"terminalShop/api/middleware"
 	"terminalShop/pkg/audit"
@@ -20,6 +24,7 @@ import (
 	"github.com/go-chi/chi/v5"
 	"github.com/stripe/stripe-go/v78"
 	"github.com/stripe/stripe-go/v78/refund"
+	"gorm.io/gorm"
 )

 type OrderHandler struct {
@@ -29,6 +34,16 @@ type OrderHandler struct {
 	bringCustomerNumber string
 }

+type refundRequestPayload struct {
+	Reason  string `json:"reason"`
+	Message string `json:"message"`
+}
+
+// refundRequestCooldown is the minimum interval between customer-initiated
+// refund requests for the same order. Prevents accidental double-clicks and
+// repeated submissions from spamming the operator's Slack channel.
+const refundRequestCooldown = 15 * time.Minute
+
 func NewOrderHandler(stripeSecretKey, bringAPIUID, bringAPIKey, bringCustomerNumber string) *OrderHandler {
 	return &OrderHandler{
 		stripeKey:           stripeSecretKey,
@@ -38,18 +53,121 @@ func NewOrderHandler(stripeSecretKey, bringAPIUID, bringAPIKey, bringCustomerNum
 	}
 }

+// CreateRefundRequest posts a customer refund request into the order's Slack
+// thread. It does not issue a Stripe refund.
+func (h *OrderHandler) CreateRefundRequest(w http.ResponseWriter, r *http.Request) {
+	db := database.GetDB().WithContext(r.Context())
+	userID := middleware.UserIDFromContext(r.Context())
+
+	idStr := chi.URLParam(r, "id")
+	id, err := strconv.ParseUint(idStr, 10, 32)
+	if err != nil {
+		utils.RespondError(w, http.StatusBadRequest, "INVALID_ID", "invalid order id", nil)
+		return
+	}
+
+	var req refundRequestPayload
+	if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
+		utils.RespondError(w, http.StatusBadRequest, "INVALID_JSON", "invalid request body", nil)
+		return
+	}
+
+	req.Reason = strings.TrimSpace(req.Reason)
+	req.Message = strings.TrimSpace(req.Message)
+
+	if !models.IsValidRefundReason(req.Reason) {
+		utils.RespondError(w, http.StatusBadRequest, "INVALID_REASON", "invalid refund reason", nil)
+		return
+	}
+	if req.Reason == models.RefundRequestReasonOther && req.Message == "" {
+		utils.RespondError(w, http.StatusBadRequest, "MESSAGE_REQUIRED", "message is required when reason is other", nil)
+		return
+	}
+
+	var order models.Order
+	if err := db.Preload("User").Where("id = ? AND user_id = ?", id, userID).First(&order).Error; err != nil {
+		utils.RespondError(w, http.StatusNotFound, "ORDER_NOT_FOUND", "order not found", nil)
+		return
+	}
+	if !order.CanRequestRefund() {
+		utils.RespondError(w, http.StatusBadRequest, "INVALID_STATE",
+			"only paid, shipped, or delivered orders can request refunds", nil)
+		return
+	}
+
+	if order.LastRefundRequestAt != nil {
+		elapsed := time.Since(*order.LastRefundRequestAt)
+		if elapsed < refundRequestCooldown {
+			retryAfter := int((refundRequestCooldown - elapsed).Seconds()) + 1
+			w.Header().Set("Retry-After", strconv.Itoa(retryAfter))
+			utils.RespondError(w, http.StatusTooManyRequests, "RATE_LIMITED",
+				fmt.Sprintf("another refund request was submitted recently; try again in %d min", retryAfter/60+1),
+				nil)
+			return
+		}
+	}
+
+	text := fmt.Sprintf(":money_with_wings: *Refund request* — %s\n*From:* %s <%s>\n*Total:* $%.2f",
+		req.Reason, order.User.Name, order.User.Email, order.TotalInDollars())
+	if req.Message != "" {
+		quoted := "> " + strings.ReplaceAll(req.Message, "\n", "\n> ")
+		text += "\n\n" + quoted
+	}
+
+	if err := notify.SlackPostToOrderThreadBroadcast(order.ID, text); err != nil {
+		utils.RespondError(w, http.StatusBadGateway, "SLACK_ERROR", "failed to send refund request", nil)
+		return
+	}
+
+	// Record the timestamp after a successful Slack post so a Slack outage
+	// doesn't consume the user's cooldown — they can retry immediately.
+	if err := db.Model(&order).Update("last_refund_request_at", time.Now()).Error; err != nil {
+		slog.Warn("refund request: failed to record timestamp", "order_id", order.ID, "error", err)
+	}
+
+	utils.RespondSuccess(w, http.StatusOK, map[string]any{
+		"status": "sent",
+	})
+}
+
 func (h *OrderHandler) GetOrders(w http.ResponseWriter, r *http.Request) {
 	db := database.GetDB().WithContext(r.Context())
 	userID := middleware.UserIDFromContext(r.Context())

 	var orders []models.Order
-	db.Where("user_id = ?", userID).Preload("Items").Order("created_at desc").Find(&orders)
+	db.Where("user_id = ?", userID).
+		Preload("Items").
+		Preload("Events", func(tx *gorm.DB) *gorm.DB { return tx.Order("created_at ASC") }).
+		Order("created_at desc").Find(&orders)

-	utils.RespondSuccess(w, http.StatusOK, map[string]interface{}{
+	utils.RespondSuccess(w, http.StatusOK, map[string]any{
 		"orders": orders,
 	})
 }

+func (h *OrderHandler) GetOrderStatus(w http.ResponseWriter, r *http.Request) {
+	db := database.GetDB().WithContext(r.Context())
+	userID := middleware.UserIDFromContext(r.Context())
+
+	idStr := chi.URLParam(r, "id")
+	id, err := strconv.ParseUint(idStr, 10, 32)
+	if err != nil {
+		utils.RespondError(w, http.StatusBadRequest, "INVALID_ID", "invalid order id", nil)
+		return
+	}
+
+	var order models.Order
+	if err := db.Where("id = ? AND user_id = ?", id, userID).First(&order).Error; err != nil {
+		utils.RespondError(w, http.StatusNotFound, "ORDER_NOT_FOUND", "order not found", nil)
+		return
+	}
+
+	utils.RespondSuccess(w, http.StatusOK, map[string]any{
+		"id":     order.ID,
+		"status": string(order.Status),
+	})
+}
+
 // RefundOrder issues a full refund for an order via Stripe and marks it as
 // refunded. Only orders in paid or shipped status can be refunded.
 func (h *OrderHandler) RefundOrder(w http.ResponseWriter, r *http.Request) {
--- a/api/handlers/orders_test.go
+++ b/api/handlers/orders_test.go
@@ -0,0 +1,170 @@
+package handlers
+
+import (
+	"context"
+	"encoding/json"
+	"fmt"
+	"net/http"
+	"net/http/httptest"
+	"path/filepath"
+	"testing"
+	"time"
+
+	"github.com/go-chi/chi/v5"
+
+	"terminalShop/pkg/database"
+	"terminalShop/pkg/models"
+)
+
+func setupOrderTestDB(t *testing.T) models.User {
+	t.Helper()
+	testDB := filepath.Join(t.TempDir(), "orders.db")
+	database.ResetForTesting()
+	t.Cleanup(database.ResetForTesting)
+
+	db, err := database.Connect(testDB)
+	if err != nil {
+		t.Fatalf("failed to connect to test database: %v", err)
+	}
+	if err := database.Migrate(db); err != nil {
+		t.Fatalf("failed to migrate: %v", err)
+	}
+	if err := database.Seed(db); err != nil {
+		t.Fatalf("failed to seed: %v", err)
+	}
+
+	user := models.User{
+		SSHKeyFingerprint: "SHA256:ordertestfingerprint",
+		SSHPublicKey:      "ssh-ed25519 AAAA ordertestkey",
+		Name:              "Order Test User",
+		Email:             "orders@example.com",
+	}
+	if err := db.Create(&user).Error; err != nil {
+		t.Fatalf("failed to create test user: %v", err)
+	}
+
+	return user
+}
+
+func orderRequest(method, url string, body []byte, userID uint, orderID string) *http.Request {
+	req := authRequest(method, url, body, userID)
+	routeCtx := chi.NewRouteContext()
+	routeCtx.URLParams.Add("id", orderID)
+	return req.WithContext(contextWithRoute(req.Context(), routeCtx))
+}
+
+func contextWithRoute(ctx context.Context, routeCtx *chi.Context) context.Context {
+	return context.WithValue(ctx, chi.RouteCtxKey, routeCtx)
+}
+
+func TestCreateRefundRequestRequiresMessageForOther(t *testing.T) {
+	user := setupOrderTestDB(t)
+
+	handler := NewOrderHandler("", "", "", "")
+	body := []byte(`{"reason":"Other","message":"   "}`)
+	req := orderRequest("POST", "/api/v1/orders/1/refund-request", body, user.ID, "1")
+	w := httptest.NewRecorder()
+
+	handler.CreateRefundRequest(w, req)
+
+	if w.Code != http.StatusBadRequest {
+		t.Fatalf("expected status 400, got %d", w.Code)
+	}
+
+	var resp struct {
+		Error struct {
+			Code string `json:"code"`
+		} `json:"error"`
+	}
+	if err := json.NewDecoder(w.Body).Decode(&resp); err != nil {
+		t.Fatalf("failed to decode response: %v", err)
+	}
+	if resp.Error.Code != "MESSAGE_REQUIRED" {
+		t.Errorf("expected MESSAGE_REQUIRED, got %q", resp.Error.Code)
+	}
+}
+
+func TestCreateRefundRequestRejectsInvalidOrderState(t *testing.T) {
+	user := setupOrderTestDB(t)
+
+	db := database.GetDB()
+	order := models.Order{
+		UserID:       user.ID,
+		CardID:       1,
+		Status:       models.OrderStatusFailed,
+		Subtotal:     100,
+		ShippingCost: 0,
+		Total:        100,
+	}
+	if err := db.Create(&order).Error; err != nil {
+		t.Fatalf("failed to create order: %v", err)
+	}
+
+	handler := NewOrderHandler("", "", "", "")
+	body := []byte(`{"reason":"Quality issue","message":""}`)
+	req := orderRequest("POST", "/api/v1/orders/1/refund-request", body, user.ID, fmt.Sprintf("%d", order.ID))
+	w := httptest.NewRecorder()
+
+	handler.CreateRefundRequest(w, req)
+
+	if w.Code != http.StatusBadRequest {
+		t.Fatalf("expected status 400, got %d", w.Code)
+	}
+
+	var resp struct {
+		Error struct {
+			Code string `json:"code"`
+		} `json:"error"`
+	}
+	if err := json.NewDecoder(w.Body).Decode(&resp); err != nil {
+		t.Fatalf("failed to decode response: %v", err)
+	}
+	if resp.Error.Code != "INVALID_STATE" {
+		t.Errorf("expected INVALID_STATE, got %q", resp.Error.Code)
+	}
+}
+
+func TestCreateRefundRequestEnforcesCooldown(t *testing.T) {
+	user := setupOrderTestDB(t)
+
+	db := database.GetDB()
+	recent := time.Now().Add(-1 * time.Minute)
+	order := models.Order{
+		UserID:              user.ID,
+		CardID:              1,
+		Status:              models.OrderStatusPaid,
+		Subtotal:            100,
+		ShippingCost:        0,
+		Total:               100,
+		LastRefundRequestAt: &recent,
+	}
+	if err := db.Create(&order).Error; err != nil {
+		t.Fatalf("failed to create order: %v", err)
+	}
+
+	handler := NewOrderHandler("", "", "", "")
+	body := []byte(`{"reason":"Quality issue","message":""}`)
+	req := orderRequest("POST", "/api/v1/orders/1/refund-request", body, user.ID, fmt.Sprintf("%d", order.ID))
+	w := httptest.NewRecorder()
+
+	handler.CreateRefundRequest(w, req)
+
+	if w.Code != http.StatusTooManyRequests {
+		t.Fatalf("expected status 429, got %d", w.Code)
+	}
+	if got := w.Header().Get("Retry-After"); got == "" {
+		t.Errorf("expected Retry-After header, got empty")
+	}
+
+	var resp struct {
+		Error struct {
+			Code string `json:"code"`
+		} `json:"error"`
+	}
+	if err := json.NewDecoder(w.Body).Decode(&resp); err != nil {
+		t.Fatalf("failed to decode response: %v", err)
+	}
+	if resp.Error.Code != "RATE_LIMITED" {
+		t.Errorf("expected RATE_LIMITED, got %q", resp.Error.Code)
+	}
+}
--- a/api/handlers/reconcile.go
+++ b/api/handlers/reconcile.go
@@ -7,6 +7,7 @@ import (

 	"terminalShop/pkg/database"
 	"terminalShop/pkg/models"
+	"terminalShop/pkg/notify"

 	"github.com/stripe/stripe-go/v78"
 	"github.com/stripe/stripe-go/v78/paymentintent"
@@ -75,3 +76,26 @@ func ReconcileOrders(stripeKey string) {
 		}
 	}
 }
+
+// ReconcileUnshipped finds paid order orlder than 24h with no tracking
+// number and posts single Slack reminder. Pure read + notif
+func ReconcileUnshipped() {
+	db := database.GetDB()
+
+	var orders []models.Order
+	cutoff := time.Now().Add(-24 * time.Hour)
+	err := db.Where(
+		"status = ? AND (tracking_number = '' OR tracking_number IS NULL) AND created_at < ?",
+		models.OrderStatusPaid, cutoff,
+	).Order("created_at ASC").Find(&orders).Error
+	if err != nil {
+		reconcileLog().Error("unshipped query failed", "error", err)
+		return
+	}
+	if len(orders) == 0 {
+		return
+	}
+
+	reconcileLog().Info("unshipped orders found", "count", len(orders))
+	notify.SlackUnshippedReminder(orders)
+}
--- a/api/handlers/slack.go
+++ b/api/handlers/slack.go
@@ -130,7 +130,7 @@ func (h *SlackHandler) handleBuyLabel(orderIDStr string, p slackInteractivePaylo

 	resp, err := h.httpClient.Do(req)
 	if err != nil {
-		notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Label purchase failed: %v", err))
+		_ = notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Label purchase failed: %v", err))
 		return
 	}
 	defer func() { _ = resp.Body.Close() }()
@@ -151,7 +151,7 @@ func (h *SlackHandler) handleBuyLabel(orderIDStr string, p slackInteractivePaylo
 	_ = json.Unmarshal(bodyBytes, &result)

 	if resp.StatusCode >= 300 {
-		notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Label purchase failed: `%s` %s", result.Error.Code, result.Error.Message))
+		_ = notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Label purchase failed: `%s` %s", result.Error.Code, result.Error.Message))
 		return
 	}

@@ -173,7 +173,7 @@ func (h *SlackHandler) handleMarkStatus(orderIDStr string, p slackInteractivePay
 		return
 	}
 	if order.TrackingNumber == "" {
-		notify.SlackPostToOrderThread(orderID, ":x: Cannot mark status, the order has no tracking number yet.")
+		_ = notify.SlackPostToOrderThread(orderID, ":x: Cannot mark status, the order has no tracking number yet.")
 		return
 	}

@@ -198,12 +198,12 @@ func (h *SlackHandler) handleMarkStatus(orderIDStr string, p slackInteractivePay

 	resp, err := h.httpClient.Do(req)
 	if err != nil {
-		notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Mark %s failed: %v", status, err))
+		_ = notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Mark %s failed: %v", status, err))
 		return
 	}
 	defer func() { _ = resp.Body.Close() }()
 	if resp.StatusCode >= 300 {
-		notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Mark %s failed (HTTP %d)", status, resp.StatusCode))
+		_ = notify.SlackPostToOrderThread(orderID, fmt.Sprintf(":x: Mark %s failed (HTTP %d)", status, resp.StatusCode))
 		return
 	}

--- a/api/handlers/view.go
+++ b/api/handlers/view.go
@@ -7,6 +7,8 @@ import (
 	"terminalShop/pkg/database"
 	"terminalShop/pkg/models"
 	"terminalShop/pkg/utils"
+
+	"gorm.io/gorm"
 )

 type ViewHandler struct{}
@@ -38,7 +40,10 @@ func (h *ViewHandler) GetViewInit(w http.ResponseWriter, r *http.Request) {
 	db.Where("user_id = ?", userID).Find(&cards)

 	var orders []models.Order
-	db.Where("user_id = ?", userID).Preload("Items").Order("created_at DESC").Find(&orders)
+	db.Where("user_id = ?", userID).
+		Preload("Items").
+		Preload("Events", func(tx *gorm.DB) *gorm.DB { return tx.Order("created_at ASC") }).
+		Order("created_at DESC").Find(&orders)
 	var cartItems []models.CartItem
 	if cart.ID != 0 {
 		db.Where("cart_id = ? AND quantity > 0", cart.ID).Preload("Coffee").Find(&cartItems)
--- a/api/handlers/webhook.go
+++ b/api/handlers/webhook.go
@@ -373,7 +373,9 @@ func (h *WebhookHandler) HandleShippo(w http.ResponseWriter, r *http.Request) {

 	if previousTrackingStatus != newStatus {
 		audit.TrackingUpdated(order.ID, order.Carrier, payload.Data.TrackingNumber, string(newStatus))
-		go notify.SlackPostToOrderThread(order.ID, formatTrackingUpdate(newStatus, payload.Data.TrackingStatus.StatusDetails))
+		go func() {
+			_ = notify.SlackPostToOrderThread(order.ID, formatTrackingUpdate(newStatus, payload.Data.TrackingStatus.StatusDetails))
+		}()
 	}
 	if deliveredTransition {
 		audit.OrderDelivered(order.ID, payload.Data.TrackingNumber)
--- a/api/main.go
+++ b/api/main.go
@@ -113,6 +113,21 @@ func main() {
 		}
 	}()

+	go func() {
+		time.Sleep(30 * time.Second)
+		handlers.ReconcileUnshipped()
+		ticker := time.NewTicker(24 * time.Hour)
+		defer ticker.Stop()
+		for {
+			select {
+			case <-ticker.C:
+				handlers.ReconcileUnshipped()
+			case <-ctx.Done():
+				return
+			}
+		}
+	}()
+
 	log.Println("API server started. Press Ctrl+C to shutdown.")

 	// Block until signal received
--- a/api/routes/routes.go
+++ b/api/routes/routes.go
@@ -126,6 +126,8 @@ func SetupRoutes(

 			// Orders
 			r.Get("/orders", orderHandler.GetOrders)
+			r.Get("/orders/{id}/status", orderHandler.GetOrderStatus)
+			r.Post("/orders/{id}/refund-request", orderHandler.CreateRefundRequest)
 			r.Post("/orders/{id}/refund", orderHandler.RefundOrder)

 			// Addresses
--- a/go.mod
+++ b/go.mod
@@ -1,14 +1,14 @@
 module terminalShop

-go 1.25.7
+go 1.25.9

 require (
-	github.com/charmbracelet/bubbles v0.21.1-0.20250623103423-23b8fd6302d7
-	github.com/charmbracelet/bubbletea v1.3.10
-	github.com/charmbracelet/huh v0.8.0
-	github.com/charmbracelet/lipgloss v1.1.0
+	charm.land/bubbles/v2 v2.1.0
+	charm.land/bubbletea/v2 v2.0.6
+	charm.land/huh/v2 v2.0.3
+	charm.land/lipgloss/v2 v2.0.3
+	charm.land/wish/v2 v2.0.1
 	github.com/charmbracelet/ssh v0.0.0-20250826160808-ebfa259c7309
-	github.com/charmbracelet/wish v1.4.7
 	github.com/foize/go.sgr v0.0.0-20140220094842-40bdfc98040c
 	github.com/go-chi/chi/v5 v5.2.5
 	github.com/go-chi/cors v1.2.2
@@ -23,7 +23,7 @@ require (
 	go.opentelemetry.io/otel/exporters/otlp/otlptrace/otlptracehttp v1.43.0
 	go.opentelemetry.io/otel/sdk v1.43.0
 	go.opentelemetry.io/otel/trace v1.43.0
-	golang.org/x/crypto v0.49.0
+	golang.org/x/crypto v0.50.0
 	gorm.io/driver/postgres v1.6.0
 	gorm.io/driver/sqlite v1.6.0
 	gorm.io/gorm v1.31.1
@@ -32,38 +32,35 @@ require (
 )

 require (
+	charm.land/log/v2 v2.0.0 // indirect
 	github.com/ClickHouse/ch-go v0.61.5 // indirect
 	github.com/ClickHouse/clickhouse-go/v2 v2.30.0 // indirect
 	github.com/andybalholm/brotli v1.1.1 // indirect
 	github.com/anmitsu/go-shlex v0.0.0-20200514113438-38f4b401e2be // indirect
 	github.com/atotto/clipboard v0.1.4 // indirect
-	github.com/aymanbagabas/go-osc52/v2 v2.0.1 // indirect
 	github.com/beorn7/perks v1.0.1 // indirect
 	github.com/catppuccin/go v0.3.0 // indirect
 	github.com/cenkalti/backoff/v5 v5.0.3 // indirect
 	github.com/cespare/xxhash/v2 v2.3.0 // indirect
-	github.com/charmbracelet/colorprofile v0.4.1 // indirect
-	github.com/charmbracelet/keygen v0.5.3 // indirect
-	github.com/charmbracelet/log v0.4.1 // indirect
-	github.com/charmbracelet/x/ansi v0.11.6 // indirect
-	github.com/charmbracelet/x/cellbuf v0.0.15 // indirect
-	github.com/charmbracelet/x/conpty v0.1.0 // indirect
-	github.com/charmbracelet/x/errors v0.0.0-20240508181413-e8d8b6e2de86 // indirect
+	github.com/charmbracelet/colorprofile v0.4.3 // indirect
+	github.com/charmbracelet/keygen v0.5.4 // indirect
+	github.com/charmbracelet/ultraviolet v0.0.0-20260416155717-489999b90468 // indirect
+	github.com/charmbracelet/x/ansi v0.11.7 // indirect
+	github.com/charmbracelet/x/conpty v0.1.1 // indirect
+	github.com/charmbracelet/x/errors v0.0.0-20251110184232-6ab307057ac7 // indirect
+	github.com/charmbracelet/x/exp/ordered v0.1.0 // indirect
 	github.com/charmbracelet/x/exp/strings v0.0.0-20240722160745-212f7b056ed0 // indirect
-	github.com/charmbracelet/x/input v0.3.4 // indirect
 	github.com/charmbracelet/x/term v0.2.2 // indirect
 	github.com/charmbracelet/x/termios v0.1.1 // indirect
-	github.com/charmbracelet/x/windows v0.2.0 // indirect
-	github.com/clipperhouse/displaywidth v0.9.0 // indirect
-	github.com/clipperhouse/stringish v0.1.1 // indirect
-	github.com/clipperhouse/uax29/v2 v2.5.0 // indirect
+	github.com/charmbracelet/x/windows v0.2.2 // indirect
+	github.com/clipperhouse/displaywidth v0.11.0 // indirect
+	github.com/clipperhouse/uax29/v2 v2.7.0 // indirect
 	github.com/creack/pty v1.1.24 // indirect
 	github.com/dustin/go-humanize v1.0.1 // indirect
-	github.com/erikgeiser/coninput v0.0.0-20211004153227-1c3628e74d0f // indirect
 	github.com/felixge/httpsnoop v1.0.4 // indirect
 	github.com/go-faster/city v1.0.1 // indirect
 	github.com/go-faster/errors v0.7.1 // indirect
-	github.com/go-logfmt/logfmt v0.6.0 // indirect
+	github.com/go-logfmt/logfmt v0.6.1 // indirect
 	github.com/go-logr/logr v1.4.3 // indirect
 	github.com/go-logr/stdr v1.2.2 // indirect
 	github.com/go-sql-driver/mysql v1.7.0 // indirect
@@ -78,15 +75,11 @@ require (
 	github.com/jinzhu/now v1.1.5 // indirect
 	github.com/klauspost/compress v1.18.0 // indirect
 	github.com/klauspost/cpuid/v2 v2.2.10 // indirect
-	github.com/lucasb-eyer/go-colorful v1.3.0 // indirect
-	github.com/mattn/go-isatty v0.0.20 // indirect
-	github.com/mattn/go-localereader v0.0.1 // indirect
-	github.com/mattn/go-runewidth v0.0.19 // indirect
+	github.com/lucasb-eyer/go-colorful v1.4.0 // indirect
+	github.com/mattn/go-runewidth v0.0.23 // indirect
 	github.com/mattn/go-sqlite3 v1.14.34 // indirect
 	github.com/mitchellh/hashstructure/v2 v2.0.2 // indirect
-	github.com/muesli/ansi v0.0.0-20230316100256-276c6243b2f6 // indirect
 	github.com/muesli/cancelreader v0.2.2 // indirect
-	github.com/muesli/termenv v0.16.0 // indirect
 	github.com/munnerz/goautoneg v0.0.0-20191010083416-a7dc8b61c822 // indirect
 	github.com/paulmach/orb v0.11.1 // indirect
 	github.com/pierrec/lz4/v4 v4.1.21 // indirect
@@ -104,11 +97,11 @@ require (
 	go.opentelemetry.io/otel/metric v1.43.0 // indirect
 	go.opentelemetry.io/proto/otlp v1.10.0 // indirect
 	go.yaml.in/yaml/v2 v2.4.2 // indirect
-	golang.org/x/exp v0.0.0-20240719175910-8a7402abbf56 // indirect
+	golang.org/x/exp v0.0.0-20251023183803-a4bb9ffd2546 // indirect
 	golang.org/x/net v0.52.0 // indirect
 	golang.org/x/sync v0.20.0 // indirect
-	golang.org/x/sys v0.42.0 // indirect
-	golang.org/x/text v0.35.0 // indirect
+	golang.org/x/sys v0.43.0 // indirect
+	golang.org/x/text v0.36.0 // indirect
 	google.golang.org/genproto/googleapis/api v0.0.0-20260401024825-9d38bb4040a9 // indirect
 	google.golang.org/genproto/googleapis/rpc v0.0.0-20260401024825-9d38bb4040a9 // indirect
 	google.golang.org/grpc v1.80.0 // indirect
--- a/go.sum
+++ b/go.sum
@@ -1,3 +1,15 @@
+charm.land/bubbles/v2 v2.1.0 h1:YSnNh5cPYlYjPxRrzs5VEn3vwhtEn3jVGRBT3M7/I0g=
+charm.land/bubbles/v2 v2.1.0/go.mod h1:l97h4hym2hvWBVfmJDtrEHHCtkIKeTEb3TTJ4ZOB3wY=
+charm.land/bubbletea/v2 v2.0.6 h1:UHN/91OyuhaOFGSrBXQ/hMZD8IO1Uc4BvHlgHXL2WJo=
+charm.land/bubbletea/v2 v2.0.6/go.mod h1:MH/D8ZLlN3op37vQvijKuU29g3rqTp+aQapURFonF9g=
+charm.land/huh/v2 v2.0.3 h1:2cJsMqEPwSywGHvdlKsJyQKPtSJLVnFKyFbsYZTlLkU=
+charm.land/huh/v2 v2.0.3/go.mod h1:93eEveeeqn47MwiC3tf+2atZ2l7Is88rAtmZNZ8x9Wc=
+charm.land/lipgloss/v2 v2.0.3 h1:yM2zJ4Cf5Y51b7RHIwioil4ApI/aypFXXVHSwlM6RzU=
+charm.land/lipgloss/v2 v2.0.3/go.mod h1:7myLU9iG/3xluAWzpY/fSxYYHCgoKTie7laxk6ATwXA=
+charm.land/log/v2 v2.0.0 h1:SY3Cey7ipx86/MBXQHwsguOT6X1exT94mmJRdzTNs+s=
+charm.land/log/v2 v2.0.0/go.mod h1:c3cZSRqm20qUVVAR1WmS/7ab8bgha3C6G7DjPcaVZz0=
+charm.land/wish/v2 v2.0.1 h1:xYOsvQG/bYNRoKUBt0AEyMiCv9rksmCOG/fD5WifAzg=
+charm.land/wish/v2 v2.0.1/go.mod h1:uBWdsKTFk9BE0JsdEv8KKF8/abBfRe/hKEGOBm3OKZA=
 github.com/ClickHouse/ch-go v0.61.5 h1:zwR8QbYI0tsMiEcze/uIMK+Tz1D3XZXLdNrlaOpeEI4=
 github.com/ClickHouse/ch-go v0.61.5/go.mod h1:s1LJW/F/LcFs5HJnuogFMta50kKDO0lf9zzfrbl0RQg=
 github.com/ClickHouse/clickhouse-go/v2 v2.30.0 h1:AG4D/hW39qa58+JHQIFOSnxyL46H6h2lrmGGk17dhFo=
@@ -10,10 +22,8 @@ github.com/anmitsu/go-shlex v0.0.0-20200514113438-38f4b401e2be h1:9AeTilPcZAjCFI
 github.com/anmitsu/go-shlex v0.0.0-20200514113438-38f4b401e2be/go.mod h1:ySMOLuWl6zY27l47sB3qLNK6tF2fkHG55UZxx8oIVo4=
 github.com/atotto/clipboard v0.1.4 h1:EH0zSVneZPSuFR11BlR9YppQTVDbh5+16AmcJi4g1z4=
 github.com/atotto/clipboard v0.1.4/go.mod h1:ZY9tmq7sm5xIbd9bOK4onWV4S6X0u6GY7Vn0Yu86PYI=
-github.com/aymanbagabas/go-osc52/v2 v2.0.1 h1:HwpRHbFMcZLEVr42D4p7XBqjyuxQH5SMiErDT4WkJ2k=
-github.com/aymanbagabas/go-osc52/v2 v2.0.1/go.mod h1:uYgXzlJ7ZpABp8OJ+exZzJJhRNQ2ASbcXHWsFqH8hp8=
-github.com/aymanbagabas/go-udiff v0.3.1 h1:LV+qyBQ2pqe0u42ZsUEtPiCaUoqgA9gYRDs3vj1nolY=
-github.com/aymanbagabas/go-udiff v0.3.1/go.mod h1:G0fsKmG+P6ylD0r6N/KgQD/nWzgfnl8ZBcNLgcbrw8E=
+github.com/aymanbagabas/go-udiff v0.4.1 h1:OEIrQ8maEeDBXQDoGCbbTTXYJMYRCRO1fnodZ12Gv5o=
+github.com/aymanbagabas/go-udiff v0.4.1/go.mod h1:0L9PGwj20lrtmEMeyw4WKJ/TMyDtvAoK9bf2u/mNo3w=
 github.com/beorn7/perks v1.0.1 h1:VlbKKnNfV8bJzeqoa4cOKqO6bYr3WgKZxO8Z16+hsOM=
 github.com/beorn7/perks v1.0.1/go.mod h1:G2ZrVWU2WbWT9wwq4/hrbKbnv/1ERSJQ0ibhJ6rlkpw=
 github.com/catppuccin/go v0.3.0 h1:d+0/YicIq+hSTo5oPuRi5kOpqkVA5tAsU6dNhvRu+aY=
@@ -22,52 +32,38 @@ github.com/cenkalti/backoff/v5 v5.0.3 h1:ZN+IMa753KfX5hd8vVaMixjnqRZ3y8CuJKRKj1x
 github.com/cenkalti/backoff/v5 v5.0.3/go.mod h1:rkhZdG3JZukswDf7f0cwqPNk4K0sa+F97BxZthm/crw=
 github.com/cespare/xxhash/v2 v2.3.0 h1:UL815xU9SqsFlibzuggzjXhog7bL6oX9BbNZnL2UFvs=
 github.com/cespare/xxhash/v2 v2.3.0/go.mod h1:VGX0DQ3Q6kWi7AoAeZDth3/j3BFtOZR5XLFGgcrjCOs=
-github.com/charmbracelet/bubbles v0.21.1-0.20250623103423-23b8fd6302d7 h1:JFgG/xnwFfbezlUnFMJy0nusZvytYysV4SCS2cYbvws=
-github.com/charmbracelet/bubbles v0.21.1-0.20250623103423-23b8fd6302d7/go.mod h1:ISC1gtLcVilLOf23wvTfoQuYbW2q0JevFxPfUzZ9Ybw=
-github.com/charmbracelet/bubbletea v1.3.10 h1:otUDHWMMzQSB0Pkc87rm691KZ3SWa4KUlvF9nRvCICw=
-github.com/charmbracelet/bubbletea v1.3.10/go.mod h1:ORQfo0fk8U+po9VaNvnV95UPWA1BitP1E0N6xJPlHr4=
-github.com/charmbracelet/colorprofile v0.4.1 h1:a1lO03qTrSIRaK8c3JRxJDZOvhvIeSco3ej+ngLk1kk=
-github.com/charmbracelet/colorprofile v0.4.1/go.mod h1:U1d9Dljmdf9DLegaJ0nGZNJvoXAhayhmidOdcBwAvKk=
-github.com/charmbracelet/huh v0.8.0 h1:Xz/Pm2h64cXQZn/Jvele4J3r7DDiqFCNIVteYukxDvY=
-github.com/charmbracelet/huh v0.8.0/go.mod h1:5YVc+SlZ1IhQALxRPpkGwwEKftN/+OlJlnJYlDRFqN4=
-github.com/charmbracelet/keygen v0.5.3 h1:2MSDC62OUbDy6VmjIE2jM24LuXUvKywLCmaJDmr/Z/4=
-github.com/charmbracelet/keygen v0.5.3/go.mod h1:TcpNoMAO5GSmhx3SgcEMqCrtn8BahKhB8AlwnLjRUpk=
-github.com/charmbracelet/lipgloss v1.1.0 h1:vYXsiLHVkK7fp74RkV7b2kq9+zDLoEU4MZoFqR/noCY=
-github.com/charmbracelet/lipgloss v1.1.0/go.mod h1:/6Q8FR2o+kj8rz4Dq0zQc3vYf7X+B0binUUBwA0aL30=
-github.com/charmbracelet/log v0.4.1 h1:6AYnoHKADkghm/vt4neaNEXkxcXLSV2g1rdyFDOpTyk=
-github.com/charmbracelet/log v0.4.1/go.mod h1:pXgyTsqsVu4N9hGdHmQ0xEA4RsXof402LX9ZgiITn2I=
+github.com/charmbracelet/colorprofile v0.4.3 h1:QPa1IWkYI+AOB+fE+mg/5/4HRMZcaXex9t5KX76i20Q=
+github.com/charmbracelet/colorprofile v0.4.3/go.mod h1:/zT4BhpD5aGFpqQQqw7a+VtHCzu+zrQtt1zhMt9mR4Q=
+github.com/charmbracelet/keygen v0.5.4 h1:XQYgf6UEaTGgQSSmiPpIQ78WfseNQp4Pz8N/c1OsrdA=
+github.com/charmbracelet/keygen v0.5.4/go.mod h1:t4oBRr41bvK7FaJsAaAQhhkUuHslzFXVjOBwA55CZNM=
 github.com/charmbracelet/ssh v0.0.0-20250826160808-ebfa259c7309 h1:dCVbCRRtg9+tsfiTXTp0WupDlHruAXyp+YoxGVofHHc=
 github.com/charmbracelet/ssh v0.0.0-20250826160808-ebfa259c7309/go.mod h1:R9cISUs5kAH4Cq/rguNbSwcR+slE5Dfm8FEs//uoIGE=
-github.com/charmbracelet/wish v1.4.7 h1:O+jdLac3s6GaqkOHHSwezejNK04vl6VjO1A+hl8J8Yc=
-github.com/charmbracelet/wish v1.4.7/go.mod h1:OBZ8vC62JC5cvbxJLh+bIWtG7Ctmct+ewziuUWK+G14=
-github.com/charmbracelet/x/ansi v0.11.6 h1:GhV21SiDz/45W9AnV2R61xZMRri5NlLnl6CVF7ihZW8=
-github.com/charmbracelet/x/ansi v0.11.6/go.mod h1:2JNYLgQUsyqaiLovhU2Rv/pb8r6ydXKS3NIttu3VGZQ=
-github.com/charmbracelet/x/cellbuf v0.0.15 h1:ur3pZy0o6z/R7EylET877CBxaiE1Sp1GMxoFPAIztPI=
-github.com/charmbracelet/x/cellbuf v0.0.15/go.mod h1:J1YVbR7MUuEGIFPCaaZ96KDl5NoS0DAWkskup+mOY+Q=
-github.com/charmbracelet/x/conpty v0.1.0 h1:4zc8KaIcbiL4mghEON8D72agYtSeIgq8FSThSPQIb+U=
-github.com/charmbracelet/x/conpty v0.1.0/go.mod h1:rMFsDJoDwVmiYM10aD4bH2XiRgwI7NYJtQgl5yskjEQ=
-github.com/charmbracelet/x/errors v0.0.0-20240508181413-e8d8b6e2de86 h1:JSt3B+U9iqk37QUU2Rvb6DSBYRLtWqFqfxf8l5hOZUA=
-github.com/charmbracelet/x/errors v0.0.0-20240508181413-e8d8b6e2de86/go.mod h1:2P0UgXMEa6TsToMSuFqKFQR+fZTO9CNGUNokkPatT/0=
-github.com/charmbracelet/x/exp/golden v0.0.0-20241011142426-46044092ad91 h1:payRxjMjKgx2PaCWLZ4p3ro9y97+TVLZNaRZgJwSVDQ=
-github.com/charmbracelet/x/exp/golden v0.0.0-20241011142426-46044092ad91/go.mod h1:wDlXFlCrmJ8J+swcL/MnGUuYnqgQdW9rhSD61oNMb6U=
+github.com/charmbracelet/ultraviolet v0.0.0-20260416155717-489999b90468 h1:Q9fO0y1Zo5KB/5Vu8JZoLGm1N3RzF9bNj3Ao3xoR+Ac=
+github.com/charmbracelet/ultraviolet v0.0.0-20260416155717-489999b90468/go.mod h1:bAAz7dh/FTYfC+oiHavL4mX1tOIBZ0ZwYjSi3qE6ivM=
+github.com/charmbracelet/x/ansi v0.11.7 h1:kzv1kJvjg2S3r9KHo8hDdHFQLEqn4RBCb39dAYC84jI=
+github.com/charmbracelet/x/ansi v0.11.7/go.mod h1:9qGpnAVYz+8ACONkZBUWPtL7lulP9No6p1epAihUZwQ=
+github.com/charmbracelet/x/conpty v0.1.1 h1:s1bUxjoi7EpqiXysVtC+a8RrvPPNcNvAjfi4jxsAuEs=
+github.com/charmbracelet/x/conpty v0.1.1/go.mod h1:OmtR77VODEFbiTzGE9G1XiRJAga6011PIm4u5fTNZpk=
+github.com/charmbracelet/x/errors v0.0.0-20251110184232-6ab307057ac7 h1:4EG8pCHK5fa8dIxv97VHC8hdkJAz6QNm1WB9BuD/WhY=
+github.com/charmbracelet/x/errors v0.0.0-20251110184232-6ab307057ac7/go.mod h1:O2BTD/aMVQDmrvqroIO3fB6zXUuU07ZpVt21QTmZjRg=
+github.com/charmbracelet/x/exp/golden v0.0.0-20250806222409-83e3a29d542f h1:pk6gmGpCE7F3FcjaOEKYriCvpmIN4+6OS/RD0vm4uIA=
+github.com/charmbracelet/x/exp/golden v0.0.0-20250806222409-83e3a29d542f/go.mod h1:IfZAMTHB6XkZSeXUqriemErjAWCCzT0LwjKFYCZyw0I=
+github.com/charmbracelet/x/exp/ordered v0.1.0 h1:55/qLwjIh0gL0Vni+QAWk7T/qRVP6sBf+2agPBgnOFE=
+github.com/charmbracelet/x/exp/ordered v0.1.0/go.mod h1:5UHwmG+is5THxMyCJHNPCn2/ecI07aKNrW+LcResjJ8=
 github.com/charmbracelet/x/exp/strings v0.0.0-20240722160745-212f7b056ed0 h1:qko3AQ4gK1MTS/de7F5hPGx6/k1u0w4TeYmBFwzYVP4=
 github.com/charmbracelet/x/exp/strings v0.0.0-20240722160745-212f7b056ed0/go.mod h1:pBhA0ybfXv6hDjQUZ7hk1lVxBiUbupdw5R31yPUViVQ=
-github.com/charmbracelet/x/input v0.3.4 h1:Mujmnv/4DaitU0p+kIsrlfZl/UlmeLKw1wAP3e1fMN0=
-github.com/charmbracelet/x/input v0.3.4/go.mod h1:JI8RcvdZWQIhn09VzeK3hdp4lTz7+yhiEdpEQtZN+2c=
 github.com/charmbracelet/x/term v0.2.2 h1:xVRT/S2ZcKdhhOuSP4t5cLi5o+JxklsoEObBSgfgZRk=
 github.com/charmbracelet/x/term v0.2.2/go.mod h1:kF8CY5RddLWrsgVwpw4kAa6TESp6EB5y3uxGLeCqzAI=
 github.com/charmbracelet/x/termios v0.1.1 h1:o3Q2bT8eqzGnGPOYheoYS8eEleT5ZVNYNy8JawjaNZY=
 github.com/charmbracelet/x/termios v0.1.1/go.mod h1:rB7fnv1TgOPOyyKRJ9o+AsTU/vK5WHJ2ivHeut/Pcwo=
-github.com/charmbracelet/x/windows v0.2.0 h1:ilXA1GJjTNkgOm94CLPeSz7rar54jtFatdmoiONPuEw=
-github.com/charmbracelet/x/windows v0.2.0/go.mod h1:ZibNFR49ZFqCXgP76sYanisxRyC+EYrBE7TTknD8s1s=
-github.com/charmbracelet/x/xpty v0.1.2 h1:Pqmu4TEJ8KeA9uSkISKMU3f+C1F6OGBn8ABuGlqCbtI=
-github.com/charmbracelet/x/xpty v0.1.2/go.mod h1:XK2Z0id5rtLWcpeNiMYBccNNBrP2IJnzHI0Lq13Xzq4=
-github.com/clipperhouse/displaywidth v0.9.0 h1:Qb4KOhYwRiN3viMv1v/3cTBlz3AcAZX3+y9OLhMtAtA=
-github.com/clipperhouse/displaywidth v0.9.0/go.mod h1:aCAAqTlh4GIVkhQnJpbL0T/WfcrJXHcj8C0yjYcjOZA=
-github.com/clipperhouse/stringish v0.1.1 h1:+NSqMOr3GR6k1FdRhhnXrLfztGzuG+VuFDfatpWHKCs=
-github.com/clipperhouse/stringish v0.1.1/go.mod h1:v/WhFtE1q0ovMta2+m+UbpZ+2/HEXNWYXQgCt4hdOzA=
-github.com/clipperhouse/uax29/v2 v2.5.0 h1:x7T0T4eTHDONxFJsL94uKNKPHrclyFI0lm7+w94cO8U=
-github.com/clipperhouse/uax29/v2 v2.5.0/go.mod h1:Wn1g7MK6OoeDT0vL+Q0SQLDz/KpfsVRgg6W7ihQeh4g=
+github.com/charmbracelet/x/windows v0.2.2 h1:IofanmuvaxnKHuV04sC0eBy/smG6kIKrWG2/jYn2GuM=
+github.com/charmbracelet/x/windows v0.2.2/go.mod h1:/8XtdKZzedat74NQFn0NGlGL4soHB0YQZrETF96h75k=
+github.com/charmbracelet/x/xpty v0.1.3 h1:eGSitii4suhzrISYH50ZfufV3v085BXQwIytcOdFSsw=
+github.com/charmbracelet/x/xpty v0.1.3/go.mod h1:poPYpWuLDBFCKmKLDnhBp51ATa0ooD8FhypRwEFtH3Y=
+github.com/clipperhouse/displaywidth v0.11.0 h1:lBc6kY44VFw+TDx4I8opi/EtL9m20WSEFgwIwO+UVM8=
+github.com/clipperhouse/displaywidth v0.11.0/go.mod h1:bkrFNkf81G8HyVqmKGxsPufD3JhNl3dSqnGhOoSD/o0=
+github.com/clipperhouse/uax29/v2 v2.7.0 h1:+gs4oBZ2gPfVrKPthwbMzWZDaAFPGYK72F0NJv2v7Vk=
+github.com/clipperhouse/uax29/v2 v2.7.0/go.mod h1:EFJ2TJMRUaplDxHKj1qAEhCtQPW2tJSwu5BF98AuoVM=
 github.com/creack/pty v1.1.24 h1:bJrF4RRfyJnbTJqzRLHzcGaZK1NeM5kTC9jGgovnR1s=
 github.com/creack/pty v1.1.24/go.mod h1:08sCNb52WyoAwi2QDyzUCTgcvVFhUzewun7wtTfvcwE=
 github.com/davecgh/go-spew v1.1.0/go.mod h1:J7Y8YcW2NihsgmVo/mv3lAwl/skON4iLHjSsI+c5H38=
@@ -75,8 +71,6 @@ github.com/davecgh/go-spew v1.1.1 h1:vj9j/u1bqnvCEfJOwUhtlOARqs3+rkHYY13jYWTU97c
 github.com/davecgh/go-spew v1.1.1/go.mod h1:J7Y8YcW2NihsgmVo/mv3lAwl/skON4iLHjSsI+c5H38=
 github.com/dustin/go-humanize v1.0.1 h1:GzkhY7T5VNhEkwH0PVJgjz+fX1rhBrR7pRT3mDkpeCY=
 github.com/dustin/go-humanize v1.0.1/go.mod h1:Mu1zIs6XwVuF/gI1OepvI0qD18qycQx+mFykh5fBlto=
-github.com/erikgeiser/coninput v0.0.0-20211004153227-1c3628e74d0f h1:Y/CXytFA4m6baUTXGLOoWe4PQhGxaX0KpnayAqC48p4=
-github.com/erikgeiser/coninput v0.0.0-20211004153227-1c3628e74d0f/go.mod h1:vw97MGsxSvLiUE2X8qFplwetxpGLQrlU1Q9AUEIzCaM=
 github.com/felixge/httpsnoop v1.0.4 h1:NFTV2Zj1bL4mc9sqWACXbQFVBBg2W3GPvqp8/ESS2Wg=
 github.com/felixge/httpsnoop v1.0.4/go.mod h1:m8KPJKqk1gH5J9DgRY2ASl2lWCfGKXixSwevea8zH2U=
 github.com/foize/go.sgr v0.0.0-20140220094842-40bdfc98040c h1:NhHTf8Ewd3NS46DylZB75Zi0UeATvDbDwFEmsO5ZVpQ=
@@ -91,8 +85,8 @@ github.com/go-faster/city v1.0.1 h1:4WAxSZ3V2Ws4QRDrscLEDcibJY8uf41H6AhXDrNDcGw=
 github.com/go-faster/city v1.0.1/go.mod h1:jKcUJId49qdW3L1qKHH/3wPeUstCVpVSXTM6vO3VcTw=
 github.com/go-faster/errors v0.7.1 h1:MkJTnDoEdi9pDabt1dpWf7AA8/BaSYZqibYyhZ20AYg=
 github.com/go-faster/errors v0.7.1/go.mod h1:5ySTjWFiphBs07IKuiL69nxdfd5+fzh1u7FPGZP2quo=
-github.com/go-logfmt/logfmt v0.6.0 h1:wGYYu3uicYdqXVgoYbvnkrPVXkuLM1p1ifugDMEdRi4=
-github.com/go-logfmt/logfmt v0.6.0/go.mod h1:WYhtIu8zTZfxdn5+rREduYbwxfcBr/Vr6KEVveWlfTs=
+github.com/go-logfmt/logfmt v0.6.1 h1:4hvbpePJKnIzH1B+8OR/JPbTx37NktoI9LE2QZBBkvE=
+github.com/go-logfmt/logfmt v0.6.1/go.mod h1:EV2pOAQoZaT1ZXZbqDl5hrymndi4SY9ED9/z6CO0XAk=
 github.com/go-logr/logr v1.2.2/go.mod h1:jdQByPbusPIv2/zmleS9BjJVeZ6kBagPoEUsqbVz/1A=
 github.com/go-logr/logr v1.4.3 h1:CjnDlHq8ikf6E492q6eKboGOC0T8CDaOvkHCIg8idEI=
 github.com/go-logr/logr v1.4.3/go.mod h1:9T104GzyrTigFIr8wt5mBrctHMim0Nb2HLGrmQ40KvY=
@@ -147,25 +141,17 @@ github.com/kr/text v0.2.0 h1:5Nx0Ya0ZqY2ygV366QzturHI13Jq95ApcVaJBhpS+AY=
 github.com/kr/text v0.2.0/go.mod h1:eLer722TekiGuMkidMxC/pM04lWEeraHUUmBw8l2grE=
 github.com/kylelemons/godebug v1.1.0 h1:RPNrshWIDI6G2gRW9EHilWtl7Z6Sb1BR0xunSBf0SNc=
 github.com/kylelemons/godebug v1.1.0/go.mod h1:9/0rRGxNHcop5bhtWyNeEfOS8JIWk580+fNqagV/RAw=
-github.com/lucasb-eyer/go-colorful v1.3.0 h1:2/yBRLdWBZKrf7gB40FoiKfAWYQ0lqNcbuQwVHXptag=
-github.com/lucasb-eyer/go-colorful v1.3.0/go.mod h1:R4dSotOR9KMtayYi1e77YzuveK+i7ruzyGqttikkLy0=
-github.com/mattn/go-isatty v0.0.20 h1:xfD0iDuEKnDkl03q4limB+vH+GxLEtL/jb4xVJSWWEY=
-github.com/mattn/go-isatty v0.0.20/go.mod h1:W+V8PltTTMOvKvAeJH7IuucS94S2C6jfK/D7dTCTo3Y=
-github.com/mattn/go-localereader v0.0.1 h1:ygSAOl7ZXTx4RdPYinUpg6W99U8jWvWi9Ye2JC/oIi4=
-github.com/mattn/go-localereader v0.0.1/go.mod h1:8fBrzywKY7BI3czFoHkuzRoWE9C+EiG4R1k4Cjx5p88=
-github.com/mattn/go-runewidth v0.0.19 h1:v++JhqYnZuu5jSKrk9RbgF5v4CGUjqRfBm05byFGLdw=
-github.com/mattn/go-runewidth v0.0.19/go.mod h1:XBkDxAl56ILZc9knddidhrOlY5R/pDhgLpndooCuJAs=
+github.com/lucasb-eyer/go-colorful v1.4.0 h1:UtrWVfLdarDgc44HcS7pYloGHJUjHV/4FwW4TvVgFr4=
+github.com/lucasb-eyer/go-colorful v1.4.0/go.mod h1:R4dSotOR9KMtayYi1e77YzuveK+i7ruzyGqttikkLy0=
+github.com/mattn/go-runewidth v0.0.23 h1:7ykA0T0jkPpzSvMS5i9uoNn2Xy3R383f9HDx3RybWcw=
+github.com/mattn/go-runewidth v0.0.23/go.mod h1:XBkDxAl56ILZc9knddidhrOlY5R/pDhgLpndooCuJAs=
 github.com/mattn/go-sqlite3 v1.14.34 h1:3NtcvcUnFBPsuRcno8pUtupspG/GM+9nZ88zgJcp6Zk=
 github.com/mattn/go-sqlite3 v1.14.34/go.mod h1:Uh1q+B4BYcTPb+yiD3kU8Ct7aC0hY9fxUwlHK0RXw+Y=
 github.com/mitchellh/hashstructure/v2 v2.0.2 h1:vGKWl0YJqUNxE8d+h8f6NJLcCJrgbhC4NcD46KavDd4=
 github.com/mitchellh/hashstructure/v2 v2.0.2/go.mod h1:MG3aRVU/N29oo/V/IhBX8GR/zz4kQkprJgF2EVszyDE=
 github.com/montanaflynn/stats v0.0.0-20171201202039-1bf9dbcd8cbe/go.mod h1:wL8QJuTMNUDYhXwkmfOly8iTdp5TEcJFWZD2D7SIkUc=
-github.com/muesli/ansi v0.0.0-20230316100256-276c6243b2f6 h1:ZK8zHtRHOkbHy6Mmr5D264iyp3TiX5OmNcI5cIARiQI=
-github.com/muesli/ansi v0.0.0-20230316100256-276c6243b2f6/go.mod h1:CJlz5H+gyd6CUWT45Oy4q24RdLyn7Md9Vj2/ldJBSIo=
 github.com/muesli/cancelreader v0.2.2 h1:3I4Kt4BQjOR54NavqnDogx/MIoWBFa0StPA8ELUXHmA=
 github.com/muesli/cancelreader v0.2.2/go.mod h1:3XuTXfFS2VjM+HTLZY9Ak0l6eUKfijIfMUZ4EgX0QYo=
-github.com/muesli/termenv v0.16.0 h1:S5AlUN9dENB57rsbnkPyfdGuWIlkmzJjbFf0Tf5FWUc=
-github.com/muesli/termenv v0.16.0/go.mod h1:ZRfOIKPFDYQoDFF4Olj7/QJbW60Ol/kL1pU3VfY/Cnk=
 github.com/munnerz/goautoneg v0.0.0-20191010083416-a7dc8b61c822 h1:C3w9PqII01/Oq1c1nUAm88MOHcQC9l5mIlSMApZMrHA=
 github.com/munnerz/goautoneg v0.0.0-20191010083416-a7dc8b61c822/go.mod h1:+n7T8mK8HuQTcFwEeznm/DIxMOiR9yIdICNftLE1DvQ=
 github.com/paulmach/orb v0.11.1 h1:3koVegMC4X/WeiXYz9iswopaTwMem53NzTJuTF20JzU=
@@ -247,10 +233,10 @@ golang.org/x/crypto v0.0.0-20190308221718-c2843e01d9a2/go.mod h1:djNgcEr1/C05ACk
 golang.org/x/crypto v0.0.0-20191011191535-87dc89f01550/go.mod h1:yigFU9vqHzYiE8UmvKecakEJjdnWj3jj499lnFckfCI=
 golang.org/x/crypto v0.0.0-20200622213623-75b288015ac9/go.mod h1:LzIPMQfyMNhhGPhUkYOs5KpL4U8rLKemX1yGLhDgUto=
 golang.org/x/crypto v0.0.0-20220622213112-05595931fe9d/go.mod h1:IxCIyHEi3zRg3s0A5j5BB6A9Jmi73HwBIUl50j+osU4=
-golang.org/x/crypto v0.49.0 h1:+Ng2ULVvLHnJ/ZFEq4KdcDd/cfjrrjjNSXNzxg0Y4U4=
-golang.org/x/crypto v0.49.0/go.mod h1:ErX4dUh2UM+CFYiXZRTcMpEcN8b/1gxEuv3nODoYtCA=
-golang.org/x/exp v0.0.0-20240719175910-8a7402abbf56 h1:2dVuKD2vS7b0QIHQbpyTISPd0LeHDbnYEryqj5Q1ug8=
-golang.org/x/exp v0.0.0-20240719175910-8a7402abbf56/go.mod h1:M4RDyNAINzryxdtnbRXRL/OHtkFuWGRjvuhBJpk2IlY=
+golang.org/x/crypto v0.50.0 h1:zO47/JPrL6vsNkINmLoo/PH1gcxpls50DNogFvB5ZGI=
+golang.org/x/crypto v0.50.0/go.mod h1:3muZ7vA7PBCE6xgPX7nkzzjiUq87kRItoJQM1Yo8S+Q=
+golang.org/x/exp v0.0.0-20251023183803-a4bb9ffd2546 h1:mgKeJMpvi0yx/sU5GsxQ7p6s2wtOnGAHZWCHUM4KGzY=
+golang.org/x/exp v0.0.0-20251023183803-a4bb9ffd2546/go.mod h1:j/pmGrbnkbPtQfxEe5D0VQhZC6qKbfKifgD0oM7sR70=
 golang.org/x/mod v0.2.0/go.mod h1:s0Qsj1ACt9ePp/hMypM3fl4fZqREWJwdYDEqhRiZZUA=
 golang.org/x/mod v0.3.0/go.mod h1:s0Qsj1ACt9ePp/hMypM3fl4fZqREWJwdYDEqhRiZZUA=
 golang.org/x/net v0.0.0-20190404232315-eb5bcb51f2a3/go.mod h1:t9HGtf8HONx5eT2rtn7q6eTqICYqUVnKs3thJo3Qplg=
@@ -273,19 +259,17 @@ golang.org/x/sys v0.0.0-20200930185726-fdedc70b468f/go.mod h1:h1NjWce9XRLGQEsW7w
 golang.org/x/sys v0.0.0-20201119102817-f84b799fce68/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
 golang.org/x/sys v0.0.0-20210423082822-04245dca01da/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
 golang.org/x/sys v0.0.0-20210615035016-665e8c7367d1/go.mod h1:oPkhp1MJrh7nUepCBck5+mAzfO9JrbApNNgaTdGDITg=
-golang.org/x/sys v0.0.0-20210809222454-d867a43fc93e/go.mod h1:oPkhp1MJrh7nUepCBck5+mAzfO9JrbApNNgaTdGDITg=
-golang.org/x/sys v0.6.0/go.mod h1:oPkhp1MJrh7nUepCBck5+mAzfO9JrbApNNgaTdGDITg=
-golang.org/x/sys v0.42.0 h1:omrd2nAlyT5ESRdCLYdm3+fMfNFE/+Rf4bDIQImRJeo=
-golang.org/x/sys v0.42.0/go.mod h1:4GL1E5IUh+htKOUEOaiffhrAeqysfVGipDYzABqnCmw=
+golang.org/x/sys v0.43.0 h1:Rlag2XtaFTxp19wS8MXlJwTvoh8ArU6ezoyFsMyCTNI=
+golang.org/x/sys v0.43.0/go.mod h1:4GL1E5IUh+htKOUEOaiffhrAeqysfVGipDYzABqnCmw=
 golang.org/x/term v0.0.0-20201126162022-7de9c90e9dd1/go.mod h1:bj7SfCRtBDWHUb9snDiAeCFNEtKQo2Wmx5Cou7ajbmo=
-golang.org/x/term v0.41.0 h1:QCgPso/Q3RTJx2Th4bDLqML4W6iJiaXFq2/ftQF13YU=
-golang.org/x/term v0.41.0/go.mod h1:3pfBgksrReYfZ5lvYM0kSO0LIkAl4Yl2bXOkKP7Ec2A=
+golang.org/x/term v0.42.0 h1:UiKe+zDFmJobeJ5ggPwOshJIVt6/Ft0rcfrXZDLWAWY=
+golang.org/x/term v0.42.0/go.mod h1:Dq/D+snpsbazcBG5+F9Q1n2rXV8Ma+71xEjTRufARgY=
 golang.org/x/text v0.3.0/go.mod h1:NqM8EUOU14njkJ3fqMW+pc6Ldnwhi/IjpwHt7yyuwOQ=
 golang.org/x/text v0.3.3/go.mod h1:5Zoc/QRtKVWzQhOtBMvqHzDpF6irO9z98xDceosuGiQ=
 golang.org/x/text v0.3.6/go.mod h1:5Zoc/QRtKVWzQhOtBMvqHzDpF6irO9z98xDceosuGiQ=
 golang.org/x/text v0.3.7/go.mod h1:u+2+/6zg+i71rQMx5EYifcz6MCKuco9NR6JIITiCfzQ=
-golang.org/x/text v0.35.0 h1:JOVx6vVDFokkpaq1AEptVzLTpDe9KGpj5tR4/X+ybL8=
-golang.org/x/text v0.35.0/go.mod h1:khi/HExzZJ2pGnjenulevKNX1W67CUy0AsXcNubPGCA=
+golang.org/x/text v0.36.0 h1:JfKh3XmcRPqZPKevfXVpI1wXPTqbkE5f7JA92a55Yxg=
+golang.org/x/text v0.36.0/go.mod h1:NIdBknypM8iqVmPiuco0Dh6P5Jcdk8lJL0CUebqK164=
 golang.org/x/tools v0.0.0-20180917221912-90fa682c2a6e/go.mod h1:n7NCudcB/nEzxVGmLbDWY5pfWTLqBcC2KZ6jyYvM4mQ=
 golang.org/x/tools v0.0.0-20191119224855-298f0cb1881e/go.mod h1:b+2E5dAYhXwXZwtnZ6UAqBI28+e2cm9otk0dWdXHAEo=
 golang.org/x/tools v0.0.0-20200619180055-7c47624df98f/go.mod h1:EkVYQZoAsY45+roYkvgYkIh4xh/qjgUK9TdY2XT94GE=
--- a/main.go
+++ b/main.go
@@ -11,11 +11,11 @@ import (

 	"time"

-	tea "github.com/charmbracelet/bubbletea"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/wish/v2"
+	"charm.land/wish/v2/bubbletea"
+	"charm.land/wish/v2/logging"
 	"github.com/charmbracelet/ssh"
-	"github.com/charmbracelet/wish"
-	"github.com/charmbracelet/wish/bubbletea"
-	"github.com/charmbracelet/wish/logging"

 	"terminalShop/pkg/auth"
 	"terminalShop/pkg/config"
@@ -36,9 +36,6 @@ var (
 )

 func teaHandler(s ssh.Session) (tea.Model, []tea.ProgramOption) {
-	renderer := bubbletea.MakeRenderer(s)
-
-	// Extract SSH public key from session
 	pubKey := s.PublicKey()

 	var fingerprint, pubKeyStr string
@@ -47,9 +44,8 @@ func teaHandler(s ssh.Session) (tea.Model, []tea.ProgramOption) {
 		pubKeyStr = auth.FormatSSHPublicKey(pubKey)
 	}

-	// Create TUI model with user context (no registration screen needed!)
-	m := tui.NewModelWithAuth(renderer, fingerprint, pubKeyStr, apiURL, authFingerprintKey, stripePublicKey)
-	return m, []tea.ProgramOption{tea.WithAltScreen()}
+	m := tui.NewModelWithAuth(fingerprint, pubKeyStr, apiURL, authFingerprintKey, stripePublicKey)
+	return m, nil
 }

 func main() {
--- a/pkg/api/client.go
+++ b/pkg/api/client.go
@@ -56,7 +56,6 @@ type TokenResponse struct {
 }

 func (c *Client) GetOrCreateToken(fingerprint, pubKeyStr, clientSecret string) (string, models.PublicUser, error) {
-
 	url := fmt.Sprintf("%s/api/v1/auth/token", c.BaseURL)

 	reqBody := TokenRequest{
@@ -497,6 +496,40 @@ func (c *Client) ConvertCart() (*models.Order, error) {
 	return &convertResp.Data.Order, nil
 }

+type OrderStatusResponse struct {
+	Success bool `json:"success"`
+	Data    struct {
+		ID     uint   `json:"id"`
+		Status string `json:"status"`
+	} `json:"data"`
+	Error *APIError `json:"error,omitempty"`
+}
+
+func (c *Client) GetOrderStatus(id uint) (string, error) {
+	url := fmt.Sprintf("%s/api/v1/orders/%d/status", c.BaseURL, id)
+	req, err := http.NewRequest("GET", url, nil)
+	if err != nil {
+		return "", fmt.Errorf("failed to create request: %w", err)
+	}
+	resp, err := c.doRequest(req)
+	if err != nil {
+		return "", fmt.Errorf("failed to fetch order status: %w", err)
+	}
+	defer func() { _ = resp.Body.Close() }()
+
+	var sResp OrderStatusResponse
+	if err := json.NewDecoder(resp.Body).Decode(&sResp); err != nil {
+		return "", fmt.Errorf("failed to decode order status response: %w", err)
+	}
+	if !sResp.Success {
+		if sResp.Error != nil {
+			return "", fmt.Errorf("%s: %s", sResp.Error.Code, sResp.Error.Message)
+		}
+		return "", fmt.Errorf("failed to fetch order status")
+	}
+	return sResp.Data.Status, nil
+}
+
 // GetCards fetches all saved cards for the user.
 func (c *Client) GetCards() ([]models.Card, error) {
 	url := fmt.Sprintf("%s/api/v1/cards", c.BaseURL)
@@ -636,6 +669,20 @@ type OrderResponse struct {
 	Error *APIError `json:"error,omitempty"`
 }

+// RefundRequest is the customer-facing refund request payload.
+type RefundRequest struct {
+	Reason  string `json:"reason"`
+	Message string `json:"message"`
+}
+
+type refundRequestResponse struct {
+	Success bool `json:"success"`
+	Data    struct {
+		Status string `json:"status"`
+	} `json:"data"`
+	Error *APIError `json:"error,omitempty"`
+}
+
 func (c *Client) GetOrders() ([]models.Order, error) {
 	url := fmt.Sprintf("%s/api/v1/orders", c.BaseURL)

@@ -664,6 +711,42 @@ func (c *Client) GetOrders() ([]models.Order, error) {
 	return ordersResp.Data.Orders, nil
 }

+// CreateRefundRequest posts a refund request for an order.
+func (c *Client) CreateRefundRequest(orderID uint, params RefundRequest) error {
+	url := fmt.Sprintf("%s/api/v1/orders/%d/refund-request", c.BaseURL, orderID)
+
+	jsonData, err := json.Marshal(params)
+	if err != nil {
+		return fmt.Errorf("failed to marshal refund request: %w", err)
+	}
+
+	req, err := http.NewRequest("POST", url, bytes.NewBuffer(jsonData))
+	if err != nil {
+		return fmt.Errorf("failed to create refund request: %w", err)
+	}
+	req.Header.Set("Content-Type", "application/json")
+
+	resp, err := c.doRequest(req)
+	if err != nil {
+		return fmt.Errorf("failed to send refund request: %w", err)
+	}
+	defer func() { _ = resp.Body.Close() }()
+
+	var refundResp refundRequestResponse
+	if err := json.NewDecoder(resp.Body).Decode(&refundResp); err != nil {
+		return fmt.Errorf("failed to decode refund response: %w", err)
+	}
+
+	if !refundResp.Success {
+		if refundResp.Error != nil {
+			return fmt.Errorf("%s: %s", refundResp.Error.Code, refundResp.Error.Message)
+		}
+		return fmt.Errorf("failed to send refund request")
+	}
+
+	return nil
+}
+
 // The Addresses API response
 type AddressResponse struct {
 	Success bool `json:"success"`
--- a/pkg/audit/audit.go
+++ b/pkg/audit/audit.go
@@ -7,6 +7,7 @@ import (
 	"encoding/json"
 	"fmt"
 	"log/slog"
+
 	"terminalShop/pkg/models"

 	"gorm.io/gorm"
@@ -21,6 +22,7 @@ const (
 	eventOrderPaid              eventType = "order_paid"
 	eventOrderShipped           eventType = "order_shipped"
 	eventOrderFailed            eventType = "order_failed"
+	eventOrderRequiresAction    eventType = "order_requires_action"
 	eventOrderRefunded          eventType = "order_refunded"
 	eventPaymentCritical        eventType = "payment_critical"
 	eventLabelPurchased         eventType = "label_purchased"
@@ -298,3 +300,15 @@ func attrsToMap(a []any) map[string]any {
 	}
 	return m
 }
+
+//nolint:unused // called from ConvertCart in the next update
+func OrderRequiresAction(userID, orderID uint, paymentIntentID string) {
+	e := event{
+		Event:    eventOrderRequiresAction,
+		UserID:   userID,
+		OrderID:  orderID,
+		StripeID: paymentIntentID,
+	}
+	slog.Info("audit", e.attrs()...)
+	persist(orderID, eventOrderRequiresAction, e)
+}
--- a/pkg/models/order.go
+++ b/pkg/models/order.go
@@ -66,14 +66,19 @@ type Order struct {
 	// Slack parent message ts for this order's thread (NULL if Slack notify disabled).
 	SlackThreadTS *string `gorm:"size:64" json:"-"`

+	// LastRefundRequestAt timestamps the most recent customer-initiated refund
+	// request for this order. Used to rate-limit repeat submissions.
+	LastRefundRequestAt *time.Time `json:"-"`
+
 	CreatedAt time.Time      `json:"created_at"`
 	UpdatedAt time.Time      `json:"updated_at"`
 	DeletedAt gorm.DeletedAt `gorm:"index" json:"-"` // GORM soft-delete sentinel

 	// Associations
-	User  User        `gorm:"foreignKey:UserID" json:"-"`
-	Card  Card        `gorm:"foreignKey:CardID" json:"-"`
-	Items []OrderItem `gorm:"foreignKey:OrderID" json:"items"`
+	User   User         `gorm:"foreignKey:UserID" json:"-"`
+	Card   Card         `gorm:"foreignKey:CardID" json:"-"`
+	Items  []OrderItem  `gorm:"foreignKey:OrderID" json:"items"`
+	Events []OrderEvent `gorm:"foreignKey:OrderID" json:"events,omitempty"`
 }

 // TableName specifies the table name for the Order model.
@@ -112,3 +117,35 @@ func (o *Order) TotalInDollars() float64 {
 func (o *Order) IsActive() bool {
 	return o.Status == OrderStatusPaid || o.Status == OrderStatusShipped
 }
+
+// RefundRequestReasons is the canonical list of customer-facing refund reasons
+// accepted by both the API and the TUI.
+var RefundRequestReasons = []string{
+	"Wrong item received",
+	"Item damaged in transit",
+	"Item never arrived",
+	"Quality issue",
+	"Other",
+}
+
+// RefundRequestReasonOther is the sentinel reason that requires a free-form message.
+const RefundRequestReasonOther = "Other"
+
+// IsValidRefundReason reports whether r is one of the accepted refund reasons.
+func IsValidRefundReason(r string) bool {
+	for _, reason := range RefundRequestReasons {
+		if reason == r {
+			return true
+		}
+	}
+	return false
+}
+
+// CanRequestRefund reports whether a customer is allowed to request a refund
+// for this order. Paid, shipped, and delivered orders qualify; everything else
+// is either still unpaid or already in a terminal state.
+func (o *Order) CanRequestRefund() bool {
+	return o.Status == OrderStatusPaid ||
+		o.Status == OrderStatusShipped ||
+		o.Status == OrderStatusDelivered
+}
--- a/pkg/models/order_display.go
+++ b/pkg/models/order_display.go
@@ -11,10 +11,27 @@ const (
 	DisplayKindBrand   DisplayKind = "brand"   // shipped / in transit
 	DisplayKindSuccess DisplayKind = "success" // delivered
 	DisplayKindError   DisplayKind = "error"   // cancelled, failed, refunded
-	DisplayKindWarning DisplayKind = "warning" // refund pending, delivery issue
+	DisplayKindWarning DisplayKind = "warning" // delivery issue, returned
+	DisplayKindRefund  DisplayKind = "refund"  // refund requested, awaiting review
 )

+// refundPending reports whether the order has an open customer refund request
+// that has not yet been resolved by a terminal status change.
+func (order *Order) refundPending() bool {
+	if order.LastRefundRequestAt == nil {
+		return false
+	}
+	switch order.Status {
+	case OrderStatusRefunded, OrderStatusCancelled, OrderStatusFailed:
+		return false
+	}
+	return true
+}
+
 func (order *Order) DisplayState() string {
+	if order.refundPending() {
+		return "Refund Requested"
+	}
 	switch order.Status {
 	case OrderStatusPending:
 		return "Awaiting payment"
@@ -54,6 +71,9 @@ func (order *Order) DisplayState() string {
 }

 func (order *Order) DisplayKind() DisplayKind {
+	if order.refundPending() {
+		return DisplayKindRefund
+	}
 	switch order.Status {
 	case OrderStatusPending:
 		return DisplayKindNeutral
--- a/pkg/models/order_display_test.go
+++ b/pkg/models/order_display_test.go
@@ -1,8 +1,12 @@
 package models

-import "testing"
+import (
+	"testing"
+	"time"
+)

 func TestOrderDisplayState(t *testing.T) {
+	now := time.Now()
 	tests := []struct {
 		name  string
 		order Order
@@ -23,6 +27,10 @@ func TestOrderDisplayState(t *testing.T) {
 		{"cancelled", Order{Status: OrderStatusCancelled}, "Cancelled", DisplayKindError},
 		{"refunded", Order{Status: OrderStatusRefunded}, "Refunded", DisplayKindError},
 		{"failed", Order{Status: OrderStatusFailed}, "Payment failed", DisplayKindError},
+		{"paid with open refund request", Order{Status: OrderStatusPaid, LastRefundRequestAt: &now}, "Refund Requested", DisplayKindRefund},
+		{"delivered with open refund request", Order{Status: OrderStatusDelivered, LastRefundRequestAt: &now}, "Refund Requested", DisplayKindRefund},
+		{"refunded order ignores prior request", Order{Status: OrderStatusRefunded, LastRefundRequestAt: &now}, "Refunded", DisplayKindError},
+		{"cancelled order ignores prior request", Order{Status: OrderStatusCancelled, LastRefundRequestAt: &now}, "Cancelled", DisplayKindError},
 	}
 	for _, tc := range tests {
 		t.Run(tc.name, func(t *testing.T) {
--- a/pkg/models/order_event.go
+++ b/pkg/models/order_event.go
@@ -1,6 +1,9 @@
 package models

-import "time"
+import (
+	"encoding/json"
+	"time"
+)

 type OrderEvent struct {
 	ID        uint      `gorm:"primaryKey" json:"id"`
@@ -14,3 +17,47 @@ type OrderEvent struct {
 func (OrderEvent) TableName() string {
 	return "order_events"
 }
+
+func (e *OrderEvent) PayloadMap() map[string]any {
+	if e.Payload == "" {
+		return nil
+	}
+	var m map[string]any
+	if err := json.Unmarshal([]byte(e.Payload), &m); err != nil {
+		return nil
+	}
+	return m
+}
+
+func (e *OrderEvent) DisplayLabel() (string, bool) {
+	switch e.Type {
+	case "order_paid":
+		return "Paid", true
+	case "label_purchased":
+		return "Label created", true
+	case "order_delivered":
+		return "Delivered", true
+	case "order_refunded":
+		return "Refunded", true
+	case "order_failed":
+		return "Payment failed", true
+	case "tracking_updated":
+		status, _ := e.PayloadMap()["status"].(string)
+		return trackingLabel(status)
+	}
+	return "", false
+}
+
+func trackingLabel(status string) (string, bool) {
+	switch status {
+	case "transit":
+		return "In transit", true
+	case "failure":
+		return "Delivery issue", true
+	case "returned":
+		return "Returned to sender", true
+	case "pre_transit":
+		return "Label scanned by carrier", true
+	}
+	return "", false
+}
--- a/pkg/notify/slack.go
+++ b/pkg/notify/slack.go
@@ -188,29 +188,49 @@ func SlackUnpinOrder(orderID uint) {
 }

 // SlackPostToOrderThread posts a plain-text reply inside the order's thread.
-// Looks up the thread ts from the database. Silent no-op if the order has no
-// saved thread (Slack was disabled when it was created, or post failed earlier).
-func SlackPostToOrderThread(orderID uint, text string) {
+// It looks up the thread ts from the database and returns an error when the
+// reply cannot be posted.
+func SlackPostToOrderThread(orderID uint, text string) error {
+	return slackPostToOrderThread(orderID, text, false)
+}
+
+// SlackPostToOrderThreadBroadcast posts a thread reply that is also surfaced
+// to the channel (reply_broadcast=true) so channel members get a normal
+// notification. Use for messages that need immediate operator attention.
+func SlackPostToOrderThreadBroadcast(orderID uint, text string) error {
+	return slackPostToOrderThread(orderID, text, true)
+}
+
+func slackPostToOrderThread(orderID uint, text string, broadcast bool) error {
 	token := os.Getenv("SLACK_BOT_TOKEN")
 	channel := os.Getenv("SLACK_CHANNEL")
 	if token == "" || channel == "" {
-		return
+		return fmt.Errorf("slack is not configured")
 	}

 	var order models.Order
 	if err := database.GetDB().Select("id", "slack_thread_ts").Where("id = ?", orderID).First(&order).Error; err != nil {
 		slog.Warn("failed to look up order for thread post", "order_id", orderID, "error", err)
-		return
+		return fmt.Errorf("failed to look up order thread: %w", err)
 	}
 	if order.SlackThreadTS == nil || *order.SlackThreadTS == "" {
-		return
+		return fmt.Errorf("order has no slack thread")
 	}

-	_, _ = postSlackMessage(token, map[string]any{
+	payload := map[string]any{
 		"channel":   channel,
 		"thread_ts": *order.SlackThreadTS,
 		"text":      text,
-	})
+	}
+	if broadcast {
+		payload["reply_broadcast"] = true
+	}
+
+	if _, ok := postSlackMessage(token, payload); !ok {
+		slog.Warn("failed to post slack thread reply", "order_id", orderID)
+		return fmt.Errorf("failed to post slack thread reply")
+	}
+	return nil
 }

 func SlackPostLabelPurchased(orderID uint, labelURL string, costCents int) {
@@ -264,4 +284,44 @@ func markStatusActionBlock(orderID uint) map[string]any {
 	}
 }

-var _ = time.Second
+func SlackUnshippedReminder(orders []models.Order) {
+	token := os.Getenv("SLACK_BOT_TOKEN")
+	channel := os.Getenv("SLACK_CHANNEL")
+	if token == "" || channel == "" || len(orders) == 0 {
+		return
+	}
+
+	workspace := os.Getenv("SLACK_WORKSPACE_SUBDOMAIN")
+
+	lines := []string{fmt.Sprintf(":hourglass_flowing_sand: %d order(s) awaiting label", len(orders))}
+	for _, order := range orders {
+		lines = append(lines, " "+unshippedOrderLine(order, channel, workspace))
+	}
+
+	_, _ = postSlackMessage(token, map[string]any{
+		"channel": channel,
+		"text":    strings.Join(lines, "\n"),
+	})
+}
+
+func unshippedOrderLine(order models.Order, channel, workspace string) string {
+	age := time.Since(order.CreatedAt).Round(time.Hour)
+	location := order.ShippingCountry
+	if order.ShippingCity != "" {
+		location = order.ShippingCity + ", " + order.ShippingCountry
+	}
+
+	label := fmt.Sprintf("Order #%d", order.ID)
+	if order.SlackThreadTS != nil && *order.SlackThreadTS != "" && workspace != "" {
+		ts := strings.ReplaceAll(*order.SlackThreadTS, ".", "")
+		permalink := fmt.Sprintf("https://%s.slack.com/archives/%s/p%s", workspace, channel, ts)
+		label = fmt.Sprintf("<%s|Order #%d>", permalink, order.ID)
+	}
+
+	tag := ""
+	if order.ShippingCountry == "NO" {
+		tag = " _(NO * Bring blocked)_"
+	}
+
+	return fmt.Sprintf("%s * %s old * %s * %s%s", label, age, dollars(order.Total), location, tag)
+}
--- a/pkg/tui/account.go
+++ b/pkg/tui/account.go
@@ -1,9 +1,9 @@
 package tui

 import (
-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"

 	"terminalShop/pkg/models"
 )
@@ -33,12 +33,12 @@ func (m Model) updateAccountViewport() Model {
 	}

 	if !m.account.viewportReady {
-		m.account.detailViewport = viewport.New(detailWidth, availableHeight)
+		m.account.detailViewport = viewport.New(viewport.WithWidth(detailWidth), viewport.WithHeight(availableHeight))
 		m.account.detailViewport.KeyMap = modifiedKeyMap
 		m.account.viewportReady = true
 	} else {
-		m.account.detailViewport.Width = detailWidth
-		m.account.detailViewport.Height = availableHeight
+		m.account.detailViewport.SetWidth(detailWidth)
+		m.account.detailViewport.SetHeight(availableHeight)
 	}

 	return m
@@ -128,8 +128,8 @@ func (m Model) scrollToAccountDetailItem() Model {
 	}

 	targetY := headerOffset + (selectedIndex * itemHeight)
-	vpH := m.account.detailViewport.Height
-	offset := m.account.detailViewport.YOffset
+	vpH := m.account.detailViewport.Height()
+	offset := m.account.detailViewport.YOffset()

 	// 1-item buffer: scroll when the NEXT item would be off-screen,
 	// not when the current item hits the very edge
@@ -288,6 +288,13 @@ func (m Model) AccountUpdate(msg tea.Msg) (Model, tea.Cmd) {
 		m.account.detailViewport, cmd = m.account.detailViewport.Update(msg)
 		return m, cmd

+	case "r":
+		if m.account.orderViewState == 2 {
+			if order, ok := m.selectedRefundableOrder(); ok {
+				return m.OpenRefundComposer(order.ID)
+			}
+		}
+
 	case "x", "d":
 		if m.account.addressListFocused && m.account.addressDeleting == nil && m.account.addressCursor < len(m.SavedAddresses) {
 			m.account.addressDeleting = &m.account.addressCursor
@@ -336,14 +343,18 @@ func (m Model) AccountUpdate(msg tea.Msg) (Model, tea.Cmd) {
 						{key: "q", value: "quit"},
 					}
 				case 1:
-					m.account.orderYOffset = m.account.detailViewport.YOffset
+					m.account.orderYOffset = m.account.detailViewport.YOffset()
 					m.account.orderViewState = 2
 					m.account.detailViewport.GotoTop()
-					m.footer = []footerCommand{
+					footer := []footerCommand{
 						{key: "esc", value: "back"},
 						{key: "s", value: "shop"},
 						{key: "q", value: "quit"},
 					}
+					if _, ok := m.selectedRefundableOrder(); ok {
+						footer = append([]footerCommand{{key: "r", value: "refund"}}, footer...)
+					}
+					m.footer = footer
 				}
 			}
 		case "addresses":
--- a/pkg/tui/account_orders.go
+++ b/pkg/tui/account_orders.go
@@ -6,7 +6,7 @@ import (

 	"terminalShop/pkg/models"

-	"github.com/charmbracelet/lipgloss"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) OrdersView(width int) string {
@@ -37,6 +37,21 @@ func (m Model) HistoryOrders() []models.Order {
 	return out
 }

+// selectedRefundableOrder returns the order under the cursor in the active
+// order-detail view, paired with ok=true, when the user is allowed to file a
+// refund request for it. Returns (zero, false) otherwise.
+func (m Model) selectedRefundableOrder() (models.Order, bool) {
+	orders := m.currentOrderList()
+	if m.account.orderCursor < 0 || m.account.orderCursor >= len(orders) {
+		return models.Order{}, false
+	}
+	order := orders[m.account.orderCursor]
+	if !order.CanRequestRefund() {
+		return models.Order{}, false
+	}
+	return order, true
+}
+
 func (m Model) currentOrderList() []models.Order {
 	if m.account.cursor < 0 || m.account.cursor >= len(models.AccountMenuItems) {
 		return nil
@@ -201,6 +216,24 @@ func (m Model) buildOrderDetailView(order models.Order, _ int) string {
 		}
 	}

+	visible := make([]models.OrderEvent, 0, len(order.Events))
+	for _, event := range order.Events {
+		if _, ok := event.DisplayLabel(); ok {
+			visible = append(visible, event)
+		}
+	}
+	if len(visible) > 0 {
+		b.WriteString(labelStyle.Render("Timeline"))
+		b.WriteString("\n")
+		for _, event := range visible {
+			label, _ := event.DisplayLabel()
+			when := event.CreatedAt.Format("Jan 02 3:04 PM")
+			b.WriteString(valueStyle.Render(fmt.Sprintf("  %-20s %s", label, dimStyle.Render(when))))
+			b.WriteString("\n")
+		}
+		b.WriteString("\n")
+	}
+
 	// Shipping address
 	b.WriteString(labelStyle.Render("Ship To"))
 	b.WriteString("\n")
@@ -223,7 +256,11 @@ func (m Model) buildOrderDetailView(order models.Order, _ int) string {
 	b.WriteString("\n\n")

 	// Footer hint
-	b.WriteString(dimStyle.Render("esc: back to orders"))
+	if order.CanRequestRefund() {
+		b.WriteString(dimStyle.Render("r: refund  esc: back to orders"))
+	} else {
+		b.WriteString(dimStyle.Render("esc: back to orders"))
+	}

 	return b.String()
 }
@@ -241,10 +278,9 @@ func (m Model) displayStyle(k models.DisplayKind) lipgloss.Style {
 	case models.DisplayKindError:
 		return m.theme.TextError()
 	case models.DisplayKindWarning:
-		// !TODO add refunds and change this
-		// No warning color in theme yet, reuse loading pink as visual flag
-		// for now
 		return m.theme.TextLoading()
+	case models.DisplayKindRefund:
+		return m.theme.TextBrand()
 	}
 	return m.theme.TextHighlight()
 }
--- a/pkg/tui/breadcrumbs.go
+++ b/pkg/tui/breadcrumbs.go
@@ -1,7 +1,7 @@
 package tui

 import (
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) BuildBreadcrumbs() string {
--- a/pkg/tui/cart.go
+++ b/pkg/tui/cart.go
@@ -3,9 +3,9 @@ package tui
 import (
 	"fmt"

-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) updateCartViewport() Model {
@@ -17,12 +17,12 @@ func (m Model) updateCartViewport() Model {
 		availH = 1
 	}
 	if !m.cart.viewportReady {
-		m.cart.viewport = viewport.New(m.widthContent, availH)
+		m.cart.viewport = viewport.New(viewport.WithWidth(m.widthContent), viewport.WithHeight(availH))
 		m.cart.viewport.KeyMap = viewport.KeyMap{}
 		m.cart.viewportReady = true
 	} else {
-		m.cart.viewport.Width = m.widthContent
-		m.cart.viewport.Height = availH
+		m.cart.viewport.SetWidth(m.widthContent)
+		m.cart.viewport.SetHeight(availH)
 	}
 	return m
 }
@@ -116,11 +116,11 @@ func (m Model) CartView() string {
 		}
 		itemHeight := 4 + 2*boxPadding + 1
 		targetY := m.cart.cursor * itemHeight
-		if targetY < m.cart.viewport.YOffset {
+		if targetY < m.cart.viewport.YOffset() {
 			m.cart.viewport.SetYOffset(targetY)
 		}
-		if targetY+itemHeight > m.cart.viewport.YOffset+m.cart.viewport.Height {
-			m.cart.viewport.SetYOffset(targetY - m.cart.viewport.Height + itemHeight)
+		if targetY+itemHeight > m.cart.viewport.YOffset()+m.cart.viewport.Height() {
+			m.cart.viewport.SetYOffset(targetY - m.cart.viewport.Height() + itemHeight)
 		}
 	}
 	return lipgloss.Place(
--- a/pkg/tui/confirmation.go
+++ b/pkg/tui/confirmation.go
@@ -3,11 +3,12 @@ package tui
 import (
 	"fmt"
 	"strings"
+
 	"terminalShop/pkg/models"

-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"
 )

 // RenderConfirmation renders the order confirmation view
@@ -73,12 +74,12 @@ func (m Model) updateConfirmViewport() Model {
 		availH = 1
 	}
 	if !m.confirm.viewportReady {
-		m.confirm.viewport = viewport.New(m.widthContent, availH)
+		m.confirm.viewport = viewport.New(viewport.WithWidth(m.widthContent), viewport.WithHeight(availH))
 		m.confirm.viewport.KeyMap = viewport.DefaultKeyMap()
 		m.confirm.viewportReady = true
 	} else {
-		m.confirm.viewport.Width = m.widthContent
-		m.confirm.viewport.Height = availH
+		m.confirm.viewport.SetWidth(m.widthContent)
+		m.confirm.viewport.SetHeight(availH)
 	}
 	return m
 }
@@ -192,7 +193,7 @@ func (m Model) ReviewUpdate(msg tea.Msg) (Model, tea.Cmd) {
 		m.CheckingOut = false
 		if msg.Err != nil {
 			m = m.SwitchPage(paymentPage)
-			m.error = &VisibleError{message: fmt.Sprintf("checkout failed: %v", msg.Err)}
+			m.error = &VisibleError{message: friendlyCheckoutError(msg.Err)}
 			m.review.cardJustAdded = false
 			m.payment.view = 0
 			m.payment.form = nil
@@ -234,3 +235,24 @@ func (m Model) ReviewUpdate(msg tea.Msg) (Model, tea.Cmd) {
 	}
 	return m, nil
 }
+
+func friendlyCheckoutError(raw error) string {
+	s := raw.Error()
+	switch {
+	case strings.Contains(s, "AUTHENTICATION_REQUIRED"):
+		return "your bank wants to verify this charge, authentication step coming soon."
+	case strings.Contains(s, "AUTHENTICATION_NOT_SUPPORTED"):
+		return "this card doesn't support online authentication. Try another card"
+	case strings.Contains(s, "CARD_EXPIRED"):
+		return "card expired. Add a new card and try again"
+	case strings.Contains(s, "CARD_CVC_FAILED"):
+		return "card cvc incorrect. Check the back of the card and try again"
+	case strings.Contains(s, "CARD_INSUFFICIENT_FUNDS"):
+		return "insufficient funds on this card"
+	case strings.Contains(s, "CARD_PROCESSING_ERROR"):
+		return "card processing error. Try again in a moment"
+	case strings.Contains(s, "CARD_DECLINED"):
+		return "card declined"
+	}
+	return "checkout failed, try again."
+}
--- a/pkg/tui/footer.go
+++ b/pkg/tui/footer.go
@@ -3,7 +3,7 @@ package tui
 import (
 	"strings"

-	"github.com/charmbracelet/lipgloss"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) BuildFooter() string {
--- a/pkg/tui/header.go
+++ b/pkg/tui/header.go
@@ -3,8 +3,8 @@ package tui
 import (
 	"fmt"

-	"github.com/charmbracelet/lipgloss"
-	"github.com/charmbracelet/lipgloss/table"
+	"charm.land/lipgloss/v2"
+	"charm.land/lipgloss/v2/table"
 )

 func (m Model) BuildHeader() string {
@@ -44,7 +44,7 @@ func (m Model) BuildHeader() string {
 		tabs = []string{logo, shop, account, cart}
 	}

-	tbl := table.New().Border(lipgloss.NormalBorder()).BorderStyle(m.renderer.NewStyle().Foreground(m.theme.Border())).Row(tabs...).Width(m.widthContent).StyleFunc(func(row, col int) lipgloss.Style {
+	tbl := table.New().Border(lipgloss.NormalBorder()).BorderStyle(lipgloss.NewStyle().Foreground(m.theme.Border())).Row(tabs...).Width(m.widthContent).StyleFunc(func(row, col int) lipgloss.Style {
 		return m.theme.Base().Padding(0, 1).AlignHorizontal(lipgloss.Center)
 	}).Render()

--- a/pkg/tui/help.go
+++ b/pkg/tui/help.go
@@ -1,8 +1,8 @@
 package tui

 import (
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) BuildHelpView() string {
--- a/pkg/tui/menu.go
+++ b/pkg/tui/menu.go
@@ -1,9 +1,9 @@
 package tui

 import (
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"
 	"fmt"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
 )

 func (m Model) BuildMenuView() string {
--- a/pkg/tui/model.go
+++ b/pkg/tui/model.go
@@ -7,10 +7,9 @@ import (
 	"sort"
 	"time"

-	"github.com/charmbracelet/bubbles/key"
-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/key"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
 	"github.com/stripe/stripe-go/v78"
 	stripetoken "github.com/stripe/stripe-go/v78/token"

@@ -65,6 +64,11 @@ type VisibleError struct {
 	message string
 }

+// VisibleNotice is a typed success message displayed to the user as a banner.
+type VisibleNotice struct {
+	message string
+}
+
 type Model struct {
 	// User authentication
 	User               *models.User
@@ -111,11 +115,11 @@ type Model struct {

 	Loading   bool // true when fetching data from API
 	error     *VisibleError
+	notice    *VisibleNotice
 	APIClient *api.Client

 	// Rendering
-	renderer *lipgloss.Renderer
-	theme    theme.Theme
+	theme theme.Theme

 	// Checkout flow state (spans multiple pages)
 	CheckingOut      bool
@@ -130,6 +134,7 @@ type Model struct {
 	shipping shippingState
 	payment  paymentState
 	account  accountState
+	refund   refundState
 	review   reviewState
 	confirm  confirmState

@@ -219,6 +224,7 @@ func (m Model) SwitchPage(p page) Model {
 	m.currentPage = p
 	m.switched = true
 	m.error = nil
+	m.notice = nil
 	return m
 }

@@ -240,7 +246,6 @@ func (m Model) CartSwitch() (Model, tea.Cmd) {
 	m = m.SwitchPage(cartPage)
 	m = m.updateCartViewport()
 	if m.IsCartEmpty() {
-
 		m.footer = []footerCommand{
 			{key: "j/k", value: "items"},
 			{key: "+/-", value: "qty"},
@@ -755,18 +760,12 @@ func (m Model) SavedCardsIsEmpty() bool {
 	return len(m.SavedCards) == 0
 }

-// NewModel creates a new model using the default renderer.
+// NewModel creates a new model.
 func NewModel(username string) Model {
-	return newModelWithRenderer(username, lipgloss.DefaultRenderer())
-}
-
-// newModelWithRenderer creates a new model with the given renderer.
-func newModelWithRenderer(username string, renderer *lipgloss.Renderer) Model {
 	m := Model{
 		Username:    username,
 		currentPage: splashPage,
-		renderer:    renderer,
-		theme:       theme.BasicTheme(renderer),
+		theme:       theme.BasicTheme(),
 		Coffees: []models.Coffee{
 			{
 				Name:        "Espresso",
@@ -833,8 +832,8 @@ func newModelWithRenderer(username string, renderer *lipgloss.Renderer) Model {
 }

 // NewModelWithAuth creates a new model with user authentication context.
-func NewModelWithAuth(renderer *lipgloss.Renderer, fingerprint string, pubKeyStr string, apiURL string, clientSecret string, stripePublicKey string) Model {
-	m := newModelWithRenderer("", renderer)
+func NewModelWithAuth(fingerprint string, pubKeyStr string, apiURL string, clientSecret string, stripePublicKey string) Model {
+	m := NewModel("")
 	m.Fingerprint = fingerprint
 	m.AuthFingerprintKey = clientSecret
 	m.StripePublicKey = stripePublicKey
@@ -860,7 +859,7 @@ func NewModelWithAuth(renderer *lipgloss.Renderer, fingerprint string, pubKeyStr
 }

 func newViewport(w, h int) viewport.Model {
-	return viewport.New(w, h)
+	return viewport.New(viewport.WithWidth(w), viewport.WithHeight(h))
 }

 func (m Model) collectCardCmd() tea.Cmd {
@@ -876,8 +875,10 @@ func (m Model) collectCardCmd() tea.Cmd {
 	}
 }

-const ordersPollInterval = 10 * time.Second
-const cardPollTimeout = 10 * time.Minute
+const (
+	ordersPollInterval = 10 * time.Second
+	cardPollTimeout    = 10 * time.Minute
+)

 type OrdersPollTickMsg struct{}

--- a/pkg/tui/payment_form.go
+++ b/pkg/tui/payment_form.go
@@ -5,10 +5,10 @@ import (
 	"strings"
 	"time"

-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/huh"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/huh/v2"
+	"charm.land/lipgloss/v2"

 	"terminalShop/pkg/models"
 	"terminalShop/pkg/tui/qrfefe"
@@ -280,12 +280,12 @@ func (m Model) updatePaymentViewport() Model {
 		availH = 1
 	}
 	if !m.payment.viewportReady {
-		m.payment.viewport = viewport.New(m.widthContent, availH)
+		m.payment.viewport = viewport.New(viewport.WithWidth(m.widthContent), viewport.WithHeight(availH))
 		m.payment.viewport.KeyMap = viewport.KeyMap{}
 		m.payment.viewportReady = true
 	} else {
-		m.payment.viewport.Width = m.widthContent
-		m.payment.viewport.Height = availH
+		m.payment.viewport.SetWidth(m.widthContent)
+		m.payment.viewport.SetHeight(availH)
 	}
 	return m
 }
@@ -301,7 +301,7 @@ func (m Model) PaymentPageView() string {
 		// Bypass viewport — it strips the raw ANSI codes qrfefe emits.
 		return lipgloss.Place(
 			m.widthContainer,
-			m.payment.viewport.Height,
+			m.payment.viewport.Height(),
 			lipgloss.Center, lipgloss.Center,
 			m.renderPaymentHttpsView(),
 		)
@@ -310,11 +310,11 @@ func (m Model) PaymentPageView() string {
 		m.payment.viewport.SetContent(content)
 		itemHeight := 3
 		targetY := m.payment.cardCursor * itemHeight
-		if targetY < m.payment.viewport.YOffset {
+		if targetY < m.payment.viewport.YOffset() {
 			m.payment.viewport.SetYOffset(targetY)
 		}
-		if targetY+itemHeight > m.payment.viewport.YOffset+m.payment.viewport.Height {
-			m.payment.viewport.SetYOffset(targetY - m.payment.viewport.Height + itemHeight + 1)
+		if targetY+itemHeight > m.payment.viewport.YOffset()+m.payment.viewport.Height() {
+			m.payment.viewport.SetYOffset(targetY - m.payment.viewport.Height() + itemHeight + 1)
 		}
 		if m.payment.cardCursor == len(m.SavedCards) {
 			m.payment.viewport.GotoBottom()
--- a/pkg/tui/refund.go
+++ b/pkg/tui/refund.go
@@ -0,0 +1,395 @@
+package tui
+
+import (
+	"fmt"
+	"strings"
+
+	"charm.land/bubbles/v2/textarea"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/huh/v2"
+	"charm.land/lipgloss/v2"
+
+	"terminalShop/pkg/api"
+	"terminalShop/pkg/models"
+)
+
+// Refund composer layout constants.
+const (
+	refundMinTextareaRows = 5
+	refundMaxTextareaRows = 10
+	// chrome above the textarea inside the modal (title, label, padding, footer).
+	refundModalChrome   = 12
+	refundModalMaxWidth = 58
+	refundModalMinWidth = 24
+	// horizontal chrome the modal subtracts from m.widthContent.
+	refundModalHGutter = 6
+	// inner padding around the textarea inside the modal body.
+	refundTextareaHPad = 4
+)
+
+// Nerd-font glyphs used in the refund composer. Requires a Nerd Font in the
+// SSH client terminal; renders as tofu otherwise.
+const (
+	refundIconUndo    = "\uf0e2" // nf-fa-undo
+	refundIconTag     = "\uf02b" // nf-oct-tag
+	refundIconComment = "\uf41f" // nf-oct-comment
+	refundIconKey     = "\uf11c" // nf-fa-keyboard_o
+)
+
+// refundFocus identifies which field in the refund composer has keyboard focus.
+type refundFocus int
+
+const (
+	refundFocusReason refundFocus = iota
+	refundFocusMessage
+	refundFocusCount
+)
+
+type refundState struct {
+	open       bool
+	orderID    uint
+	gen        uint64 // bumped each open so late async results from a prior session are ignored
+	reason     string
+	form       *huh.Form
+	textarea   textarea.Model
+	focusIdx   refundFocus
+	submitting bool
+	err        string
+	reasonErr  string
+	messageErr string
+}
+
+type refundRequestMsg struct {
+	OrderID uint
+	Gen     uint64
+	Err     error
+}
+
+// OpenRefundComposer opens the refund request composer for an order.
+func (m Model) OpenRefundComposer(orderID uint) (Model, tea.Cmd) {
+	state := refundState{
+		open:    true,
+		orderID: orderID,
+		gen:     m.refund.gen + 1,
+	}
+	state.textarea = m.newRefundTextarea()
+	state.form = m.buildRefundForm(&state)
+	m.refund = state
+	return m, m.refund.form.Init()
+}
+
+// RefundUpdate handles all input and async results while the refund composer is open.
+func (m Model) RefundUpdate(msg tea.Msg) (Model, tea.Cmd) {
+	state := &m.refund
+	if !state.open {
+		return m, nil
+	}
+
+	switch msg := msg.(type) {
+	case refundRequestMsg:
+		if msg.Gen != state.gen || msg.OrderID != state.orderID {
+			return m, nil
+		}
+		state.submitting = false
+		if msg.Err != nil {
+			state.err = fmt.Sprintf("failed to send refund request: %v", msg.Err)
+			return m, nil
+		}
+		gen := state.gen
+		m.refund = refundState{gen: gen}
+		m.notice = &VisibleNotice{message: "Refund request sent"}
+		return m, nil
+
+	case tea.WindowSizeMsg:
+		state.form = m.buildRefundForm(state)
+		m.resizeRefundTextarea(state)
+		return m, nil
+
+	case tea.KeyMsg:
+		if state.submitting {
+			return m, nil
+		}
+		switch msg.String() {
+		case "esc":
+			gen := state.gen
+			m.refund = refundState{gen: gen}
+			return m, nil
+		case "ctrl+s":
+			return m, m.submitRefundRequest(state)
+		case "tab", "shift+tab":
+			return m, m.setRefundFocus(state, (state.focusIdx+1)%refundFocusCount)
+		}
+	}
+
+	if state.focusIdx == refundFocusReason {
+		state.err = ""
+		state.reasonErr = ""
+		form, cmd := state.form.Update(msg)
+		if f, ok := form.(*huh.Form); ok {
+			state.form = f
+		}
+		if state.form.State == huh.StateCompleted {
+			state.form = m.buildRefundForm(state)
+			return m, m.setRefundFocus(state, refundFocusMessage)
+		}
+		return m, cmd
+	}
+
+	if _, ok := msg.(tea.KeyMsg); ok {
+		state.err = ""
+		state.messageErr = ""
+	}
+	ta, cmd := state.textarea.Update(msg)
+	state.textarea = ta
+	return m, cmd
+}
+
+func (m Model) buildRefundForm(state *refundState) *huh.Form {
+	options := make([]huh.Option[string], 0, len(models.RefundRequestReasons))
+	for _, reason := range models.RefundRequestReasons {
+		options = append(options, huh.NewOption(reason, reason))
+	}
+
+	return huh.NewForm(
+		huh.NewGroup(
+			huh.NewSelect[string]().
+				Title("Reason").
+				Key("reason").
+				Options(options...).
+				Value(&state.reason).
+				Height(len(models.RefundRequestReasons) + 1),
+		),
+	).
+		WithShowErrors(false).
+		WithShowHelp(false).
+		WithTheme(m.theme.Form()).
+		WithLayout(huh.LayoutStack).
+		WithWidth(m.refundContentWidth())
+}
+
+func (m Model) newRefundTextarea() textarea.Model {
+	ta := textarea.New()
+	ta.Prompt = ""
+	ta.Placeholder = "Describe the issue"
+	ta.ShowLineNumbers = true
+	ta.CharLimit = 65536
+	ta.DynamicHeight = false
+	ta.SetHeight(m.refundTextareaHeight())
+	ta.SetWidth(m.refundTextareaWidth())
+
+	base := lipgloss.NewStyle()
+	// Cursor-line uses a darker grey than theme.Border() so the active line
+	// reads as a subtle wash, not a bright bar competing with the highlight.
+	cursorLineBG := lipgloss.Color("236")
+	ta.SetStyles(textarea.Styles{
+		Focused: textarea.StyleState{
+			Base:             base,
+			Text:             base.Foreground(m.theme.Accent()),
+			LineNumber:       base.Foreground(m.theme.Dim()),
+			CursorLine:       base.Background(cursorLineBG).Foreground(m.theme.Accent()),
+			CursorLineNumber: base.Foreground(m.theme.Body()),
+			Placeholder:      base.Foreground(m.theme.Dim()),
+			EndOfBuffer:      base.Foreground(m.theme.Dim()),
+		},
+		Blurred: textarea.StyleState{
+			Base:             base,
+			Text:             base.Foreground(m.theme.Body()),
+			LineNumber:       base.Foreground(m.theme.Dim()),
+			CursorLine:       base.Foreground(m.theme.Background()),
+			CursorLineNumber: base.Foreground(m.theme.Dim()),
+			Placeholder:      base.Foreground(m.theme.Dim()),
+			EndOfBuffer:      base.Foreground(m.theme.Dim()),
+		},
+		Cursor: textarea.CursorStyle{
+			Color: m.theme.Highlight(),
+			Shape: tea.CursorBlock,
+			Blink: true,
+		},
+	})
+	return ta
+}
+
+func (m Model) resizeRefundTextarea(state *refundState) {
+	state.textarea.SetHeight(m.refundTextareaHeight())
+	state.textarea.SetWidth(m.refundTextareaWidth())
+}
+
+func (m Model) setRefundFocus(state *refundState, focusIdx refundFocus) tea.Cmd {
+	state.focusIdx = focusIdx
+	if focusIdx == refundFocusReason {
+		state.textarea.Blur()
+		state.form = m.buildRefundForm(state)
+		return state.form.Init()
+	}
+	return state.textarea.Focus()
+}
+
+func (m Model) submitRefundRequest(state *refundState) tea.Cmd {
+	state.err = ""
+	state.reasonErr = ""
+	state.messageErr = ""
+
+	reason := strings.TrimSpace(state.reason)
+	message := strings.TrimSpace(state.textarea.Value())
+
+	if reason == "" {
+		state.reasonErr = "select a refund reason"
+		return nil
+	}
+
+	if reason == models.RefundRequestReasonOther && message == "" {
+		state.messageErr = "message is required when reason is other"
+		return nil
+	}
+
+	state.submitting = true
+	return m.createRefundRequestCmd(state.orderID, state.gen, reason, message)
+}
+
+func (m Model) createRefundRequestCmd(orderID uint, gen uint64, reason string, message string) tea.Cmd {
+	return func() tea.Msg {
+		if m.APIClient == nil || m.User == nil {
+			return refundRequestMsg{OrderID: orderID, Gen: gen, Err: fmt.Errorf("not authenticated")}
+		}
+		err := m.APIClient.CreateRefundRequest(orderID, api.RefundRequest{
+			Reason:  reason,
+			Message: message,
+		})
+		return refundRequestMsg{OrderID: orderID, Gen: gen, Err: err}
+	}
+}
+
+// RenderRefundOverlay renders the refund composer as a centered modal.
+// The modal has no border or background fill — only padding for breathing
+// room. lipgloss.Place handles centering against the container.
+func (m Model) RenderRefundOverlay() string {
+	state := &m.refund
+	contentWidth := m.refundContentWidth()
+
+	titleText := fmt.Sprintf("%s  Refund request — Order #%d", refundIconUndo, state.orderID)
+	title := m.theme.TextAccent().
+		Bold(true).
+		Width(contentWidth).
+		Border(lipgloss.NormalBorder(), false, false, true, false).
+		BorderForeground(m.theme.Highlight()).
+		Render(titleText)
+
+	body := lipgloss.JoinVertical(
+		lipgloss.Left,
+		title,
+		"",
+		m.renderRefundReason(state),
+		"",
+		m.renderRefundTextarea(state),
+		"",
+		m.renderRefundFooter(state),
+	)
+
+	modal := lipgloss.NewStyle().
+		Padding(1, 2).
+		Render(body)
+
+	return lipgloss.Place(m.widthContainer, m.heightContainer, lipgloss.Center, lipgloss.Center, modal)
+}
+
+func (m Model) renderRefundReason(state *refundState) string {
+	if state.focusIdx == 0 && state.form != nil {
+		out := state.form.View()
+		if state.reasonErr != "" {
+			out += "\n" + m.theme.TextError().Render(state.reasonErr)
+		}
+		return out
+	}
+
+	value := state.reason
+	if value == "" {
+		value = "Select a reason"
+	}
+
+	label := m.theme.TextLabel().Render(refundIconTag + "  Reason")
+	selected := m.theme.TextAccent().
+		Border(lipgloss.HiddenBorder()).
+		PaddingLeft(1).
+		Width(m.refundContentWidth()).
+		Render(value)
+
+	out := lipgloss.JoinVertical(lipgloss.Left, label, selected)
+	if state.reasonErr != "" {
+		out += "\n" + m.theme.TextError().Render(state.reasonErr)
+	}
+	return out
+}
+
+func (m Model) renderRefundTextarea(state *refundState) string {
+	label := "Message (optional)"
+	placeholder := "Describe the issue"
+	if state.reason == models.RefundRequestReasonOther {
+		label = "Message (required)"
+		placeholder = "Describe the issue..."
+	}
+	state.textarea.Placeholder = placeholder
+
+	border := m.theme.Border()
+	if state.focusIdx == refundFocusMessage {
+		border = m.theme.Highlight()
+	}
+
+	wrapper := lipgloss.NewStyle().
+		Border(lipgloss.ThickBorder()).
+		BorderForeground(border)
+
+	contentWidth := m.refundContentWidth()
+	state.textarea.SetWidth(contentWidth - wrapper.GetHorizontalFrameSize())
+	state.textarea.SetHeight(m.refundTextareaHeight())
+
+	textareaBox := wrapper.Render(state.textarea.View())
+
+	counter := m.theme.TextDim().
+		Width(contentWidth).
+		Align(lipgloss.Right).
+		Render(fmt.Sprintf("%d chars", state.textarea.Length()))
+
+	out := lipgloss.JoinVertical(
+		lipgloss.Left,
+		m.theme.TextLabel().Render(refundIconComment+"  "+label),
+		textareaBox,
+		counter,
+	)
+	if state.messageErr != "" {
+		out += "\n" + m.theme.TextError().Render(state.messageErr)
+	}
+	return out
+}
+
+func (m Model) renderRefundFooter(state *refundState) string {
+	if state.submitting {
+		return m.theme.TextAccent().Render("sending refund request...")
+	}
+	if state.err != "" {
+		return m.theme.TextError().Render(state.err)
+	}
+	key := m.theme.TextHighlight().Bold(true)
+	sep := m.theme.TextDim().Render("  ·  ")
+	dim := m.theme.TextDim()
+	return dim.Render(refundIconKey+"  ") +
+		key.Render("tab") + dim.Render(" next") + sep +
+		key.Render("shift+tab") + dim.Render(" prev") + sep +
+		key.Render("ctrl+s") + dim.Render(" submit") + sep +
+		key.Render("esc") + dim.Render(" cancel")
+}
+
+func (m Model) refundContentWidth() int {
+	width := min(m.widthContent-refundModalHGutter, refundModalMaxWidth)
+	if width < refundModalMinWidth {
+		width = max(1, m.widthContent-refundTextareaHPad)
+	}
+	return width
+}
+
+func (m Model) refundTextareaWidth() int {
+	return max(1, m.refundContentWidth()-refundTextareaHPad)
+}
+
+func (m Model) refundTextareaHeight() int {
+	return max(refundMinTextareaRows, min(refundMaxTextareaRows, m.heightContainer-refundModalChrome))
+}
--- a/pkg/tui/shipping_form.go
+++ b/pkg/tui/shipping_form.go
@@ -6,10 +6,10 @@ import (

 	"terminalShop/pkg/models"

-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/huh"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/huh/v2"
+	"charm.land/lipgloss/v2"
 )

 // countries defines the available countries with their dial codes.
@@ -262,12 +262,12 @@ func (m Model) updateShippingViewport() Model {
 		availH = 1
 	}
 	if !m.shipping.viewportReady {
-		m.shipping.viewport = viewport.New(m.widthContent, availH)
+		m.shipping.viewport = viewport.New(viewport.WithWidth(m.widthContent), viewport.WithHeight(availH))
 		m.shipping.viewport.KeyMap = viewport.KeyMap{}
 		m.shipping.viewportReady = true
 	} else {
-		m.shipping.viewport.Width = m.widthContent
-		m.shipping.viewport.Height = availH
+		m.shipping.viewport.SetWidth(m.widthContent)
+		m.shipping.viewport.SetHeight(availH)
 	}
 	return m
 }
@@ -281,11 +281,11 @@ func (m Model) ShippingPageView() string {
 		m.shipping.viewport.SetContent(content)
 		itemHeight := 4
 		targetY := m.shipping.addressCursor * itemHeight
-		if targetY < m.shipping.viewport.YOffset {
+		if targetY < m.shipping.viewport.YOffset() {
 			m.shipping.viewport.SetYOffset(targetY)
 		}
-		if targetY+itemHeight > m.shipping.viewport.YOffset+m.shipping.viewport.Height {
-			m.shipping.viewport.SetYOffset(targetY - m.shipping.viewport.Height + itemHeight + 1)
+		if targetY+itemHeight > m.shipping.viewport.YOffset()+m.shipping.viewport.Height() {
+			m.shipping.viewport.SetYOffset(targetY - m.shipping.viewport.Height() + itemHeight + 1)
 		}
 		if m.shipping.addressCursor == len(m.SavedAddresses) {
 			m.shipping.viewport.GotoBottom()
--- a/pkg/tui/shop.go
+++ b/pkg/tui/shop.go
@@ -4,9 +4,9 @@ import (
 	"fmt"
 	"strings"

-	"github.com/charmbracelet/bubbles/viewport"
-	tea "github.com/charmbracelet/bubbletea"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/viewport"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"

 	"terminalShop/pkg/models"
 )
@@ -55,10 +55,10 @@ func (m Model) updateShopViewports() Model {
 		m.shop.detailViewport.KeyMap = modifiedKeyMap
 		m.shop.viewportsReady = true
 	} else {
-		m.shop.menuViewport.Width = menuWidth
-		m.shop.menuViewport.Height = availableHeight
-		m.shop.detailViewport.Width = detailWidth
-		m.shop.detailViewport.Height = availableHeight
+		m.shop.menuViewport.SetWidth(menuWidth)
+		m.shop.menuViewport.SetHeight(availableHeight)
+		m.shop.detailViewport.SetWidth(detailWidth)
+		m.shop.detailViewport.SetHeight(availableHeight)
 	}
 	return m
 }
@@ -226,7 +226,7 @@ func (m Model) shopMoveSelected(previous bool) Model {

 	if m.shop.viewportsReady {
 		targetY := (m.shop.selected + 2) * 1
-		m.shop.menuViewport.SetYOffset(targetY - m.shop.menuViewport.Height/2)
+		m.shop.menuViewport.SetYOffset(targetY - m.shop.menuViewport.Height()/2)
 		m.shop.detailViewport.GotoTop()
 	}
 	return m
--- a/pkg/tui/splash.go
+++ b/pkg/tui/splash.go
@@ -5,9 +5,9 @@ import (
 	"terminalShop/pkg/api"
 	"terminalShop/pkg/models"

-	tea "github.com/charmbracelet/bubbletea"
+	tea "charm.land/bubbletea/v2"

-	"github.com/charmbracelet/lipgloss"
+	"charm.land/lipgloss/v2"
 )

 type DelayCompleteMsg struct{}
--- a/pkg/tui/styles.go
+++ b/pkg/tui/styles.go
@@ -3,7 +3,7 @@ package tui
 import (
 	"strings"

-	"github.com/charmbracelet/lipgloss"
+	"charm.land/lipgloss/v2"
 )

 func (m Model) createBoxInner(content string, selected bool, position lipgloss.Position, paddingH int, paddingV int, totalWidth int) string {
--- a/pkg/tui/theme/huh.go
+++ b/pkg/tui/theme/huh.go
@@ -1,51 +1,50 @@
 package theme

 import (
-	"github.com/charmbracelet/bubbles/help"
-	"github.com/charmbracelet/huh"
-	"github.com/charmbracelet/lipgloss"
+	"charm.land/bubbles/v2/help"
+	"charm.land/huh/v2"
+	"charm.land/lipgloss/v2"
 )

 // HuhTheme creates a huh form theme using this project's color palette.
-func HuhTheme(t Theme) *huh.Theme {
-	var th huh.Theme
+func HuhTheme(t Theme) huh.Theme {
+	var s huh.Styles

-	th.FieldSeparator = t.renderer.NewStyle().SetString("\n\n")
+	s.FieldSeparator = lipgloss.NewStyle().SetString("\n\n")

-	f := &th.Focused
-	f.Base = t.renderer.NewStyle().
+	f := &s.Focused
+	f.Base = lipgloss.NewStyle().
 		PaddingLeft(1).
 		BorderStyle(lipgloss.ThickBorder()).
 		BorderLeft(true).
 		BorderForeground(t.accent)
-	f.Title = t.renderer.NewStyle().Foreground(t.body)
-	f.Description = t.renderer.NewStyle().Foreground(t.body)
-	f.TextInput.Cursor = t.renderer.NewStyle().Foreground(t.highlight)
-	f.TextInput.Placeholder = t.renderer.NewStyle().Foreground(t.dim)
-	f.TextInput.Prompt = t.renderer.NewStyle().Foreground(t.accent)
-	f.TextInput.Text = t.renderer.NewStyle().Foreground(t.accent)
-	f.ErrorIndicator = t.renderer.NewStyle().Foreground(t.error)
-	f.ErrorMessage = t.renderer.NewStyle().Foreground(t.error)
+	f.Title = lipgloss.NewStyle().Foreground(t.body)
+	f.Description = lipgloss.NewStyle().Foreground(t.body)
+	f.TextInput.Cursor = lipgloss.NewStyle().Foreground(t.highlight)
+	f.TextInput.Placeholder = lipgloss.NewStyle().Foreground(t.dim)
+	f.TextInput.Prompt = lipgloss.NewStyle().Foreground(t.accent)
+	f.TextInput.Text = lipgloss.NewStyle().Foreground(t.accent)
+	f.ErrorIndicator = lipgloss.NewStyle().Foreground(t.error)
+	f.ErrorMessage = lipgloss.NewStyle().Foreground(t.error)

-	f.SelectSelector = t.renderer.NewStyle().Foreground(t.accent).SetString("> ")
-	f.Option = t.renderer.NewStyle().Foreground(t.body)
-	f.SelectedOption = t.renderer.NewStyle().Foreground(t.highlight).Bold(true)
-	f.MultiSelectSelector = t.renderer.NewStyle().Foreground(t.accent).SetString("> ")
-	f.SelectedPrefix = t.renderer.NewStyle().Foreground(t.highlight).SetString("[x] ")
-	f.UnselectedPrefix = t.renderer.NewStyle().Foreground(t.dim).SetString("[ ] ")
-	f.UnselectedOption = t.renderer.NewStyle().Foreground(t.body)
+	f.SelectSelector = lipgloss.NewStyle().Foreground(t.accent).SetString("> ")
+	f.Option = lipgloss.NewStyle().Foreground(t.body)
+	f.SelectedOption = lipgloss.NewStyle().Foreground(t.highlight).Bold(true)
+	f.MultiSelectSelector = lipgloss.NewStyle().Foreground(t.accent).SetString("> ")
+	f.SelectedPrefix = lipgloss.NewStyle().Foreground(t.highlight).SetString("[x] ")
+	f.UnselectedPrefix = lipgloss.NewStyle().Foreground(t.dim).SetString("[ ] ")
+	f.UnselectedOption = lipgloss.NewStyle().Foreground(t.body)

-	th.Help = help.New().Styles
+	s.Help = help.New().Styles

-	th.Blurred = copyFieldStyles(*f)
-	th.Blurred.Base = th.Blurred.Base.BorderStyle(lipgloss.HiddenBorder())
-	th.Blurred.Title = th.Blurred.Title.Foreground(t.body)
-	th.Blurred.SelectSelector = t.renderer.NewStyle().SetString("  ")
-	th.Blurred.SelectedOption = t.renderer.NewStyle().Foreground(t.success).Bold(true)
-	th.Blurred.Option = t.renderer.NewStyle().Foreground(t.dim)
+	s.Blurred = copyFieldStyles(*f)
+	s.Blurred.Base = s.Blurred.Base.BorderStyle(lipgloss.HiddenBorder())
+	s.Blurred.Title = s.Blurred.Title.Foreground(t.body)
+	s.Blurred.SelectSelector = lipgloss.NewStyle().SetString("  ")
+	s.Blurred.SelectedOption = lipgloss.NewStyle().Foreground(t.success).Bold(true)
+	s.Blurred.Option = lipgloss.NewStyle().Foreground(t.dim)

-	return &th
+	return huh.ThemeFunc(func(bool) *huh.Styles { return &s })
 }

-// copyFieldStyles returns a copy of FieldStyles (value type, assignment is a copy).
 func copyFieldStyles(f huh.FieldStyles) huh.FieldStyles { return f }
--- a/pkg/tui/theme/theme.go
+++ b/pkg/tui/theme/theme.go
@@ -1,56 +1,55 @@
 package theme

 import (
-	"github.com/charmbracelet/huh"
-	"github.com/charmbracelet/lipgloss"
+	"image/color"
+
+	"charm.land/huh/v2"
+	"charm.land/lipgloss/v2"
+	"charm.land/lipgloss/v2/compat"
 )

-// Theme holds all colors and styles for the terminal coffee shop TUI.
+// Theme holds all colors and styles for the TUI
 type Theme struct {
-	renderer *lipgloss.Renderer
-
-	background lipgloss.TerminalColor
-	border     lipgloss.TerminalColor
-	body       lipgloss.TerminalColor
-	dim        lipgloss.TerminalColor
-	accent     lipgloss.TerminalColor
-	highlight  lipgloss.TerminalColor
-	brand      lipgloss.TerminalColor
-	label      lipgloss.TerminalColor
-	success    lipgloss.TerminalColor
-	error      lipgloss.TerminalColor
+	background color.Color
+	border     color.Color
+	body       color.Color
+	dim        color.Color
+	accent     color.Color
+	highlight  color.Color
+	brand      color.Color
+	label      color.Color
+	success    color.Color
+	error      color.Color

 	base lipgloss.Style
-	form *huh.Theme
+	form huh.Theme
 }

-// BasicTheme constructs the default theme for terminal coffee shop.
-func BasicTheme(renderer *lipgloss.Renderer) Theme {
-	t := Theme{renderer: renderer}
+func BasicTheme() Theme {
+	t := Theme{}

-	t.background = lipgloss.AdaptiveColor{Dark: "#000000", Light: "#FBFCFD"}
-	t.border = lipgloss.AdaptiveColor{Dark: "#666666", Light: "#D7DBDF"}
+	t.background = compat.AdaptiveColor{Dark: lipgloss.Color("#000000"), Light: lipgloss.Color("#FBFCFD")}
+	t.border = compat.AdaptiveColor{Dark: lipgloss.Color("#666666"), Light: lipgloss.Color("#D7DBDF")}
 	t.body = lipgloss.Color("#AAAAAA")
 	t.dim = lipgloss.Color("#666666")
-	t.accent = lipgloss.AdaptiveColor{Dark: "#FFFFFF", Light: "#11181C"}
+	t.accent = compat.AdaptiveColor{Dark: lipgloss.Color("#FFFFFF"), Light: lipgloss.Color("#11181C")}
 	t.highlight = lipgloss.Color("#4682B4")
 	t.brand = lipgloss.Color("#4682B4")
 	t.label = lipgloss.Color("#999999")
 	t.success = lipgloss.Color("#00FF00")
 	t.error = lipgloss.Color("196")

-	t.base = renderer.NewStyle().Foreground(t.body)
+	t.base = lipgloss.NewStyle().Foreground(t.body)
 	t.form = HuhTheme(t)

 	return t
 }

-// this should resemble something like catppuccin
-func Catppuccin(renderer *lipgloss.Renderer) Theme {
-	t := Theme{renderer: renderer}
+func Catppuccin() Theme {
+	t := Theme{}

-	t.background = lipgloss.AdaptiveColor{Dark: "#1e1e2e", Light: "#eff1f5"}
-	t.border = lipgloss.AdaptiveColor{Dark: "#45475A", Light: "#BCC0CC"}
+	t.background = compat.AdaptiveColor{Dark: lipgloss.Color("#1e1e2e"), Light: lipgloss.Color("#eff1f5")}
+	t.border = compat.AdaptiveColor{Dark: lipgloss.Color("#45475A"), Light: lipgloss.Color("#BCC0CC")}
 	t.body = lipgloss.Color("#AAAAAA")
 	t.dim = lipgloss.Color("#6C7086")
 	t.accent = lipgloss.Color("#CBA6F7")
@@ -60,25 +59,25 @@ func Catppuccin(renderer *lipgloss.Renderer) Theme {
 	t.success = lipgloss.Color("#A6E3A1")
 	t.error = lipgloss.Color("#F38BA8")

-	t.base = renderer.NewStyle().Foreground(t.body)
+	t.base = lipgloss.NewStyle().Foreground(t.body)
 	t.form = HuhTheme(t)
+
 	return t
 }

-// Color accessors — use in .Foreground() / .Background() calls.
-func (t Theme) Background() lipgloss.TerminalColor { return t.background }
-func (t Theme) Border() lipgloss.TerminalColor     { return t.border }
-func (t Theme) Body() lipgloss.TerminalColor       { return t.body }
-func (t Theme) Dim() lipgloss.TerminalColor        { return t.dim }
-func (t Theme) Accent() lipgloss.TerminalColor     { return t.accent }
-func (t Theme) Highlight() lipgloss.TerminalColor  { return t.highlight }
-func (t Theme) Brand() lipgloss.TerminalColor      { return t.brand }
-func (t Theme) Label() lipgloss.TerminalColor      { return t.label }
-func (t Theme) Success() lipgloss.TerminalColor    { return t.success }
-func (t Theme) Error() lipgloss.TerminalColor      { return t.error }
+// Color accessors.
+func (t Theme) Background() color.Color { return t.background }
+func (t Theme) Border() color.Color     { return t.border }
+func (t Theme) Body() color.Color       { return t.body }
+func (t Theme) Dim() color.Color        { return t.dim }
+func (t Theme) Accent() color.Color     { return t.accent }
+func (t Theme) Highlight() color.Color  { return t.highlight }
+func (t Theme) Brand() color.Color      { return t.brand }
+func (t Theme) Label() color.Color      { return t.label }
+func (t Theme) Success() color.Color    { return t.success }
+func (t Theme) Error() color.Color      { return t.error }

-// Style helpers — return a copy of base with the correct foreground.
-// Chain .Bold(), .Width(), .Padding() etc. on the returned style.
+// Style helpers.
 func (t Theme) Base() lipgloss.Style          { return t.base }
 func (t Theme) TextBody() lipgloss.Style      { return t.Base().Foreground(t.body) }
 func (t Theme) TextAccent() lipgloss.Style    { return t.Base().Foreground(t.accent) }
@@ -90,10 +89,8 @@ func (t Theme) TextSuccess() lipgloss.Style   { return t.Base().Foreground(t.suc
 func (t Theme) TextError() lipgloss.Style     { return t.Base().Foreground(t.error) }
 func (t Theme) TextLoading() lipgloss.Style   { return t.Base().Foreground(lipgloss.Color("205")) }

-// PanelError returns a style for the error banner: dark red bg, red fg.
 func (t Theme) PanelError() lipgloss.Style {
 	return t.Base().Background(lipgloss.Color("52")).Foreground(lipgloss.Color("196"))
 }

-// Form returns the huh form theme for shipping and payment forms.
-func (t Theme) Form() *huh.Theme { return t.form }
+func (t Theme) Form() huh.Theme { return t.form }
--- a/pkg/tui/update.go
+++ b/pkg/tui/update.go
@@ -2,11 +2,12 @@ package tui

 import (
 	"fmt"
-	"terminalShop/pkg/api"
-	"terminalShop/pkg/models"
 	"time"

-	tea "github.com/charmbracelet/bubbletea"
+	tea "charm.land/bubbletea/v2"
+
+	"terminalShop/pkg/api"
+	"terminalShop/pkg/models"
 )

 func (m Model) Update(msg tea.Msg) (tea.Model, tea.Cmd) {
@@ -36,6 +37,10 @@ func (m Model) Update(msg tea.Msg) (tea.Model, tea.Cmd) {
 			if m.payment.form != nil {
 				m.payment.form.form = m.buildPaymentForm(m.payment.form)
 			}
+			if m.refund.open {
+				m.refund.form = m.buildRefundForm(&m.refund)
+				m.resizeRefundTextarea(&m.refund)
+			}
 		}
 		return m, nil
 	}
@@ -51,9 +56,15 @@ func (m Model) Update(msg tea.Msg) (tea.Model, tea.Cmd) {
 	switch msg := msg.(type) {
 	case VisibleError:
 		m.error = &msg
+		m.notice = nil
+		return m, nil
+	case VisibleNotice:
+		m.notice = &msg
+		m.error = nil
 		return m, nil
 	case error:
 		m.error = &VisibleError{message: msg.Error()}
+		m.notice = nil
 		if m.currentPage == shopPage || m.currentPage == cartPage {
 			return m, m.fetchCartCmd
 		}
@@ -167,9 +178,14 @@ func (m Model) Update(msg tea.Msg) (tea.Model, tea.Cmd) {
 		if m.shipping.form != nil || m.payment.form != nil {
 			break
 		}
-		// Dismiss error banner with ESC
-		if msg.String() == "esc" && m.error != nil {
+		// Refund overlay owns input when open; dispatched below before page handlers.
+		if m.refund.open {
+			break
+		}
+		// Dismiss banners with ESC.
+		if msg.String() == "esc" && (m.error != nil || m.notice != nil) {
 			m.error = nil
+			m.notice = nil
 			return m, nil
 		}
 		// Global navigation
@@ -192,6 +208,12 @@ func (m Model) Update(msg tea.Msg) (tea.Model, tea.Cmd) {
 		}
 		// non-globals. fall through to page dispatch below
 	}
+
+	// Refund overlay intercepts all input after global handling.
+	if m.refund.open {
+		return m.RefundUpdate(msg)
+	}
+
 	// Page-specifics
 	switch m.currentPage {
 	case shopPage:
--- a/pkg/tui/views.go
+++ b/pkg/tui/views.go
@@ -1,7 +1,8 @@
 package tui

 import (
-	"github.com/charmbracelet/lipgloss"
+	tea "charm.land/bubbletea/v2"
+	"charm.land/lipgloss/v2"
 )

 // ResizeView renders a message when the terminal is too small.
@@ -19,7 +20,13 @@ func (m Model) ResizeView() string {
 	)
 }

-func (m Model) View() string {
+func (m Model) View() tea.View {
+	v := tea.NewView(m.renderString())
+	v.AltScreen = true
+	return v
+}
+
+func (m Model) renderString() string {
 	if m.viewportWidth == 0 {
 		m.updateLayout(120, 30)
 	}
@@ -75,8 +82,16 @@ func (m Model) View() string {
 		content = loadingStyle.Render("Loading products from API...")
 	} else if m.error != nil {
 		errorStyle := m.theme.PanelError().Padding(0, 1).MarginBottom(1)
+		// soft-wrap long messages instead of clipping.
+		if m.widthContent > 4 {
+			errorStyle = errorStyle.Width(m.widthContent - 4)
+		}
 		errorBanner := errorStyle.Render(m.error.message)
 		content = errorBanner + "\n" + m.buildPageContent(availableContentHeight)
+	} else if m.notice != nil {
+		noticeStyle := m.theme.TextSuccess().Border(lipgloss.NormalBorder()).BorderForeground(m.theme.Success()).Padding(0, 1).MarginBottom(1)
+		noticeBanner := noticeStyle.Render(m.notice.message)
+		content = noticeBanner + "\n" + m.buildPageContent(availableContentHeight)
 	} else {
 		content = m.buildPageContent(availableContentHeight)
 	}
@@ -108,6 +123,10 @@ func (m Model) View() string {
 		MaxHeight(m.heightContainer).
 		Render(child)

+	if m.refund.open {
+		constrained = m.RenderRefundOverlay()
+	}
+
 	// Center the entire container in the terminal viewport
 	return lipgloss.Place(
 		m.viewportWidth,
Author	SHA1	Message	Date
marcusDenslow	8bbaa440da	feat(sca): map stripe error codes to user-facing copy in tui	2026-05-28 10:25:11 +02:00
marcus06	95b9fa91b1	feat(sca): add order status endpoint adn SCA error code mapping (#14 ) * feat(sca): add order status endpoint adn SCA error code mapping adds server-side infra for the upcoming SCA / 3DS challenge flow im working on. No behavior change to existing checkout paths. * fix(sca): suppress unused lint on SCA scaffolding helpers	2026-05-27 19:23:29 +02:00
marcus06	0fe013c399	feat(cart): pass off_session=true on PaymentIntent for SCA exemption eligibility (#13 )	2026-05-27 18:09:50 +02:00
marcus06	d9404ab31e	style(tui): update refund page ui (#12 )	2026-05-25 23:18:42 +02:00
marcus06	a21485f91d	fix(tui): way to much to write (#11 )	2026-05-25 22:34:25 +02:00
marcus06	bce94b6d10	feat(refund): add refund request flow (#10 ) * feat(refund): add refund request flow - tui modal composer with reason select + free-form message (pkg/tui/refund.go) - POST /api/v1/orders/{id}/refund-request posts to orders slack thread - 15 min server side cooldown via Order.LastRefundRequestAt (429 + retry-after) - shared refundrequestreasons + can requestrefund hoisted to pkg/models - slack message includes customer name, email, order total, quoted body - tests over invalid-state, missing-message, and cooldown paths * style(tui): run gofmt to fix formatting	2026-05-25 22:04:03 +02:00
marcus06	dee6172875	refactor(tui): port to charm v2 (#9 ) * refactor(tui): port to charm v2 bumped bubbletea, lipgloss, bubbles, wish, and huh to v2. Mostly mechanical chur, new import paths, vewport getter/setter api, view() returns tea.view now, huh.theme became an interface so the theme package needed a small reshape. Render plumbing is gone (no more lipgloss.Render field on the Model or MakeRenderer in main.go). All pages still work over ssh. setting up for the refund composer next * style(tui): gofmt main.go and menu.go	2026-05-25 19:09:16 +02:00
marcus06	b404303f84	feat(notify): daily slack reminder for paid orders awaiting labels (#8 ) so the ain was that older paid orders were getting buried in the #orders channel in slack and i would just forget about them. Pin/unpin from earlier helped, but if i missed pinning one or the channel got noisy, it was still easy to lose track. this adds a 24h cron that queries any paid order older than 24h with no label yet and dumps them all into one #orders message. Each line shows the order id, how old it is, total, where it is going, and a permalink back to the orders slack thread so i can hop in and hit Buy Label Ports the idea from terminal.shops cron/unshipped.ts but out stuch state is different( we auto-promote paid->shipped on label-buy so PRE_TRANSIT-stuck can not happen), so the query is "paid + no tracking number + >24h" instead. NO orders get a "Bring blocked" tag since i dont have the norwegian org set up yet and can not actually ship those today. Also fires once 40s after startup so a deploy does not black out the reminder for a full day.	2026-05-25 16:45:15 +02:00
marcus06	48d65c48fa	feat(tui): render customer-facing event timeline in order detail veiew (#7 ) Pulls events off the new order_events table and shows them as a timeline block in the order detail view: Paid, Label created, In transit, Delivered (etc) with timestamps. Filters out ops-only events like payment_critical, label_orphaned, and tracking_marked_manually so the customer never sees internal plumbing. DisplayLabel on OrderEvent decides what's customer-visible and what's redacted, so the same order_events rows can later power an admin view with no filter.	2026-05-24 20:14:14 +02:00